Part-Time Banking Concierge & Customer Experience Pro

BMO; Vancouver; On-site; CAD 34,000 - 48,000; Part time

Job summary

A financial institution in Vancouver is seeking a part-time customer service representative to support retail banking operations. You will be responsible for assisting customers with transactions, identifying their banking needs, and providing guidance on available services. Ideal candidates will have strong interpersonal skills and a passion for helping others but no prior experience is required. The role offers flexibility to work 18.75 hours per week, typically across several days including weekends.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Performance-based incentives

Qualifications

• No prior experience necessary, but a relevant degree or certification is desirable.
• High-level knowledge of personal banking services.
• Experience using digital tools and social media to assist customers.

Responsibilities

• Deliver exceptional customer service to BMO customers.
• Identify customer needs and recommend financial solutions.
• Support transactions and inquiries within branch hours.

Skills

Interpersonal skills

Problem-solving

Collaboration

Customer service

Education

Post-secondary degree or certification in related field

Job description

A financial institution in Vancouver is seeking a part-time customer service representative to support retail banking operations. You will be responsible for assisting customers with transactions, identifying their banking needs, and providing guidance on available services. Ideal candidates will have strong interpersonal skills and a passion for helping others but no prior experience is required. The role offers flexibility to work 18.75 hours per week, typically across several days including weekends.