PAM Operation Analyst - Brewin

Insight Global; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Toronto is seeking a PAM Analyst to strengthen its Privileged Access Management team. This position involves provisioning accounts, managing IAM-related incidents, and collaborating with stakeholders. Ideal candidates will possess 6-7+ years of PAM experience and relevant certifications such as ITIL or CyberArk. This role offers an inclusive work environment where diversity is valued.

Qualifications

• 6-7+ years of experience in Privileged Access Management.
• Certifications in ITIL, CyberArk, or related technologies.
• Experience with identity and access management systems.

Responsibilities

• Provision and deprovision privileged accounts in the PAM solution.
• Collaborate with stakeholders to gather privileged accounts.
• Perform reporting and analysis of Privileged Account Inventory data.
• Document and run IAM procedures related to PAM activities.
• Lead PAM-related User Acceptance Testing and implementation verification.
• Manage incidents and issues for in-scope systems.

Skills

Provisioning and deprovisioning accounts

Stakeholder collaboration

Reporting and analysis

Documentation of IAM procedures

User Acceptance Testing (UAT)

Incident management

Experience in CyberArk Vault

Education

Certifications in ITIL or CyberArk

6-7+ years of experience in PAM

Tools

ServiceNow

Jira

Job description

Job Description

Overview

Insight Global is looking for a PAM Analyst to support one of our enterprise clients on their Privileged Access Management team. This role will focus on maintaining and enhancing the organization’s PAM solutions, with a preference for experience in CyberArk Vault. The ideal candidate will also have a solid understanding of IT service management practices, particularly in incident and change management processes.

Talent and Diversity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Skills and Requirements

• Provision and deprovision privileged accounts in the PAM solution.
• Collaborate with stakeholders to gather privileged accounts.
• Perform reporting and analysis of Privileged Account Inventory (PAI) data to drive onboarding into the PAM solution.
• Document and run IAM procedures related to PAM activities such as password compliance and ID checkout processes.
• Lead PAM-related User Acceptance Testing (UAT) and Production Implementation Verification (PIV).
• Generate regular and ad-hoc reports from the PAM solution (e.g., PAM inventory, account checkouts, compliance status).
• Manage incidents and issues for in-scope systems in agreed-upon working hours.
• 6-7+ years of experience.
• Certifications in ITIL, CyberArk, or related technologies.
• Experience supporting identity and access management (IAM) systems or security operations.
• Familiarity with ticketing tools such as ServiceNow or Jira.