Outside Parts Sales Representative

Altruck International Centres; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading parts distributor in Burlington is seeking an Outside Parts Sales Representative to sell heavy duty truck parts and provide exceptional customer service. The successful candidate will spend most of their time visiting customers to develop new prospects while ensuring competitive quotes. Strong communication, problem-solving skills, and a valid driver's license are essential for this role. This position offers flexibility and the opportunity to be part of a growing family-owned business with attractive perks.

Benefits

Defined contribution pension plan with company matching

Low-cost health and dental benefits

Professional development and training programs

Employee appreciation events like BBQs and holiday lunches

Paid day off during Christmas holidays

Qualifications

• Must maintain a valid driver's license and a good driving record.
• Proven ability to deliver exceptional customer service.
• Strong computer skills are essential.

Responsibilities

• Sell heavy duty truck parts and services to customers.
• Advise customers on product information and company specials.
• Maintain communication with customers for quotes and updates.
• Operate a vehicle safely while visiting customers.

Skills

Customer service

Problem-solving

Organizational skills

Negotiation

Professionalism

Communication

Computer skills

Job description

Summary

As an Outside Parts Sales Representative, you will be responsible for selling heavy duty truck parts and components to existing customers, while also seeking out new potential customers. You will promote Altruck International Truck Centres’ various departments by delivering exceptional customer service to all that you encounter. You will spend most of your time on the road visiting customers, with a small percentage of your time spent in the office.

What makes you a great fit

• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Ability and willingness to be flexible under changing conditions.
• Ability to be creative and persuasive in negotiating.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Well-spoken, friendly and articulate.
• Maintains a valid driver’s license, and a good driving record.
• Strong computer skills.

What you’ll do

• Sell heavy duty truck parts, components and service (maintenance and repairs) by interacting with established customers and developing new customer prospects.
• Advise customers of product information and Company specials.
• Keep up-to-date on all new products.
• Ensure customer quotes are competitive and accurate.
• Assist on the parts counter when required.
• Operate a vehicle in a safe, courteous and efficient manner.
• Deliver exceptional customer service to all that you encounter, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
• Keep customers updated by phone as to the progress of their special orders.
• Oversee the OnCommand connection systems at customers’ place of business.
• Obtain leads for new and used truck sales, as well as Fieldworks equipment.
• Complete the online training as assigned by International.
• Other duties as assigned.

What you’ll love about us

• We’ve been in business since 1977 and we’re still growing!
• We offer a defined contribution pension plan with company matching.
• We provide a low-cost health and dental benefits program.
• We offer professional development and training programs.
• We offer perks such as pizza lunches, holiday lunches, BBQs and a paid day off to be used during the Christmas holidays.
• We’re family owned – when you’re a part of the Altruck team, you’re a part of a family.

Working Conditions

The Outside Parts Sales Representative will alternate between sitting and standing for eight-and one-half hours per day. They will be required to drive vehicles to visit customers, as well as provide their drivers abstract annually or upon request by management. They will be required to use office equipment, such as a computer, fax machine and telephone. The Outside Parts Sales Representative will work mainly out of the premises, often driving to visit customers, or in the office preparing quotations. They will be required to assist with inventory count requirements, as well as when requested by their Manager.

Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting 519-821-0070. At Altruck, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Altruck is proud to be an equal opportunity workplace.

We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.