Outreach Program Manager

Equation Staffing Solutions.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A staffing agency is seeking an Outreach Program Manager in Calgary to provide 24/7 leadership and operational support. The program manager will oversee delivery and ensure high-quality care while developing staff through training and coaching. A minimum of 3 years in people management and 4 years of related experience are required. This position includes 12-hour shifts with a pay rate of $31.20/hr to $33.70/hr. Candidates must have a clear Vulnerable Sector Search and the ability to work under challenging conditions.

Qualifications

• Minimum 3 years of people management experience with proven coaching and performance management skills.
• 4+ years of experience in related fields including addictions and mental health.
• Strong understanding of harm reduction and trauma-informed care.

Responsibilities

• Lead by example and ensure staff provide respectful client care.
• Address and resolve client concerns and staff issues.
• Train and supervise staff, manage performance including discipline.

Skills

People management

Crisis management

Communication

Coaching

MS Office proficiency

Education

Post-secondary education (2-year diploma minimum; Bachelor’s preferred)

Job description

Overview

Equation Staffing is currently recruiting Outreach Program Managers for our client located in downtown Calgary AB. The Program Manager provides 24/7 leadership and operational support under the direction of the Program Director. This role oversees program delivery, staffing, crisis response, performance management, and reporting. Program Managers ensure high-quality, compassionate care for clients while supporting and developing frontline staff.

Schedule: 3 On / 3 Off • 12-Hour Shifts (Days & Overnights)

Pay Rate: $31.20/hr (days) to $33.70/hr (nights)

Key Responsibilities

• Lead by example and ensure staff provide respectful, non-judgmental client care.
• Address and resolve client concerns and staff issues.
• Train, coach, supervise, and manage staff performance, including progressive discipline.
• Recruit, onboard, and schedule staff; ensure accurate payroll and shift coverage.
• Respond to crises (seizures, overdoses, deaths) and provide group and individual debriefings.
• Maintain safety standards, accreditation requirements, and program audit compliance.
• Build positive relationships with community agencies and partners.
• Collect and submit program data and reports.
• Supervise volunteers and practicum students; lead program and staff meetings.
• Support other 24/7 programs through overnight check-ins.
• Assist with emergencies, community concerns, program improvements, and budget management.
• Provide direct client support when needed and cover staffing gaps.

Qualifications

• Post-secondary education in a relevant field (2-year diploma minimum; Bachelor’s preferred).
• 3+ years of people management experience with proven coaching and performance management skills.
• 4+ years of related experience, including work with addictions, mental health, homelessness, or Indigenous populations.
• Strong understanding of harm reduction, trauma-informed care, and withdrawal management.
• Crisis management experience and strong communication skills with confidentiality.
• Ability to work 12-hour shifts, including overnights; proficient in MS Office.

Position Requirements

• Class 5 license (Non-GDL) and ability to obtain Class 4 within 45 days.
• Comfortable driving an agency van and using a personal vehicle for work.
• Ability to work in environments with risk of violence and bodily fluids.
• Physically able to assist clients with mobility.
• Clear Vulnerable Sector Search (within 6 months).
• FOIP Certification.
• “It’s Your Move” or equivalent patient lift training.

Please check out our website at www.eqstaffingsolutions.com to view all our job postings.