Outlets Manager

Concord Hospitality Enterprises; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality management company in Calgary is seeking an experienced Outlets Manager to coordinate activities of assigned outlets and ensure service excellence. The ideal candidate should have at least three years in a leadership role, strong problem-solving skills, and expertise in customer service. Join a team dedicated to providing memorable guest experiences while enjoying competitive wages and comprehensive benefits.

Benefits

Competitive wages

Comprehensive benefits package

Career advancement opportunities

Qualifications

• Minimum of three years' experience in a food & beverage leadership role.
• Outstanding work ethic and reliability.
• Strong commitment to Safety.

Responsibilities

• Coordinate activities of assigned outlets and their associates.
• Develop programs for customer satisfaction and operational excellence.
• Ensure a safe and sanitary work environment.

Skills

Leadership

Problem-solving

Customer service

Communication

Teamwork

Education

Post-secondary education in Hospitality

Tools

Proserve certification

Job description

Description

We are hiring an Outlets Manager!

OUR STORY

Within our storied walls, our team members are the authors of every unforgettable stay, each playing a crucial role in crafting a narrative of comfort, elegance, and charm.

At the Dorian, Autograph Collection we are inspired by the literary genius of Oscar Wilde, where our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. At the Courtyard by Marriott Calgary Downtown, our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we are two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of a talented, passionate and experienced Outlets Manager responsible for coordinating all activities of the assigned outlets and their associates, while ensuring established service standards and procedures are implemented and maintained consistently and at the highest level of service excellence, leading to guest and associate satisfaction.

Key accountabilities include:

• Consistently deliver exceptional service to guests and associates, setting a positive example for everyone to follow.
• Monitor the performance of the restaurants through verification and analysis of customer satisfaction systems and financial reports. Initiate corrective action as required.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Develop new programs, which result in an increased level of customer satisfaction and operational excellence.
• Suggest and implement revenue generating programs that provide maximum price value to guests and customers.
• Teach, implement, and reward associates in utilizing their empowerment to meet or exceed customer expectations.
• Ensure associates demonstrate technical skills, conducting training on a regular basis.
• Monitor presentation of food product and review areas of concern with the Head Chef, and Sous Chefs.
• Ensure that restaurants are clean and ready for customers at all times.
• Ensure associates are utilizing upselling techniques while providing exceptional customer service.
• Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Collaborate with the Director of Food & Beverage in all areas, including the selection of qualified applicants.
• Ensure a safe and sanitary work environment for all associates and guests.
• Maintain and enforce all SOP and service standards.
• Participate in committees, focus group meetings and departmental meetings as requested.
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient practices.
• Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.

YOUR STORY

A seasoned professional with a minimum of three years’ experience in a food & beverage leadership role, responsible for more than one outlet.

A post-secondary education in Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.

An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or associate situations that may occur outside of typical work hours.

Able to work well under pressure and enjoy a fast-paced environment.

Excellent communicator who values teamwork and collaboration.

Someone with good knowledge in wine, beverages and bartending practices.

Proserve certified.

Physically able to stand, sit, walk for extended periods of time.

Physically able to move, lift, carry, push, pull and place objects weighing less than or equal to 40 pounds without assistance.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven HR professional, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!

Source: Concord Hospitality