Order Management Supervisor

Schneider Electric North America; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global energy management company is seeking an Order Management Supervisor for its Mississauga location. This role involves supervising the Order Management team, ensuring excellent service delivery to customers, and overseeing quality management processes. The ideal candidate will possess a degree in Business, Marketing, or Supply Chain Management and experience in leading customer service teams. With a focus on sustainable business practices, this position offers opportunities for impactful growth and development.

Qualifications

• Degree in Business, Marketing, or Supply Chain Management required.
• Experience managing a Customer Service team emphasizing excellence.
• Strong skills in decision making, coaching, and quality management.

Responsibilities

• Support Order Management staff in meeting customer needs.
• Manage talent development for business requirements.
• Monitor quality documentation and prepare for audits.

Skills

Customer Service Management

Decision Making

Coaching

Quality Management

Product Management

Teamwork

Education

Degree in Business, Marketing or Supply Chain Management

Tools

SAP S4 Hanna

Tableau

Job description

The Order Management Supervisor

Will be responsible for supervising Order Management staff as well as overseeing dotted line responsibilities for Purchasing support to Ecofit Canada Operations.

Key duties include managing the team in supplying accurate, thorough, timely and quality service to internal and external customers. Driving safe work practices. Achieve business growth and success through management of orders, cost, talent management, employee engagement, collaborative work with all functions, continuous process improvements, cost savings and supply base management.

Responsibilities

• Provide support, leadership and guidance to staff in meeting internal and external Customers’ needs. Ensuring team provision of accurate thorough, professional, timely and quality service to all customers.
• Manage development of resource talent per business guidelines, ensuring availability of adequate resources to support ongoing business requirements.
• Facilitate weekly production meetings covering Open Order Backlog reports, ensuring resolution of any issues preventing timely Engineering release, Scheduling, Manufacturing and Shipment of orders.
• Provide support and assistance to staff in resolving complex issues.
• Monitoring Order Management and Purchasing work activities to support on time delivery of orders.
• Create, review, update Quality procedures and conduct staff training to support adherence to attained certifications and Schneider’s Quality Policy.
• Manage departmental Quality documentation and process reviews in preparation for Audits and represent Order Management and Purchasing for Internal and External Quality Audits.
• Support continuous process improvements; ensuring NCR’s and CARs / PA’s are actioned within established KPI timelines.
• Lead and implement process / efficiency improvement projects as necessary.
• Assist with achievement of Ecofit Canada monthly and annual financial goals (Order / Sales / Margin) to support overall Business Growth.
• Monitor and initiate creation and updates to Order Management Tableau and S4 Hanna based tools to drive ongoing efficiency improvements.
• Maintain Purchasing data integrity in SAP S4 Hanna to support accurate quoting and costing of jobs.
• Collaborate with Purchasing on cost avoidance opportunities and achievement of material productivity savings.
• Support and assist Purchasing in addressing supplier delivery and quality issues to uphold Ecofit Canada timely delivery of quality products.
• Support and adhere to all safety requirements.

Qualifications and Skills required

• The job requires a degree in Business, Marketing or Supply Chain Management.
• Other qualifications include prior experience in managing Customer Service team emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Product Management, Market Knowledge, Delegation, Foster Teamwork, Giving Feedback.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.