Order Management Specialist

Randstad Canada; Victoria; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading staffing agency in Victoria is seeking an experienced Order Management Specialist. This role involves responding to customer inquiries, managing sales orders, and ensuring post-sale support. Candidates should have a high school diploma or equivalent and at least 2 years of customer service experience. The position offers a Monday to Friday schedule with a salary range of $50,000 to $55,000.

Benefits

Benefits

Vacation

Qualifications

• Minimum 2 years of customer service experience.
• Proficient data entry skills and comfort working in a fast-paced environment.
• Strong comprehension of sales documentation and ability to generate customer reports.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Review and process purchase orders, quotes, and sales agreements.
• Assist with billing, warranty claims, product-related questions, and order fulfillment.

Skills

Customer service experience

Data entry skills

Problem-solving

Education

High School Diploma or post-secondary education

Job description

Overview

Randstad Victoria is now looking for an Order Management Specialist. You will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the company’s commitment to reliability, responsiveness, and care.

Advantages

• Monday to Friday
• Centrally located in Victoria
• Benefits
• Vacation
• 50 000-55 000

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Review and process purchase orders, quotes, and sales agreements
• Assist with billing, warranty claims, product-related questions, and order fulfillment
• Document and escalate customer complaints when needed
• Support internal teams with customer-related reporting
• Provide in-house guidance for non-technical support topics
• Meet weekly and monthly performance goals, collaborating cross-functionally to support team success

Qualifications

• High School Diploma or post-secondary education
• Minimum 2 years of customer service experience
• Proficient data entry skills and comfort working in a fast-paced environment
• Strong comprehension of sales documentation and ability to generate customer reports
• Problem-solving mindset with a proactive and investigative approach

Summary

Two easy ways to apply :

1. Apply online : www.randstad.ca
2. Email resume to [e-mail] and [e-mail]

Please notify that we welcome all applications; however only the ones with relevancy will be considered.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.