Order Entry Associate

StickerYou, Inc.; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A Canadian-based custom products company seeks an Order Entry Associate to manage order input and customer account information. The ideal candidate will have 1+ years of experience in order entry or customer support, strong proficiency in English, and knowledge of Salesforce and Excel. This role offers flexible remote work options within a collaborative team environment.

Qualifications

• Minimum of 1 year of experience in online order entry or customer support roles.
• Strong analytical, creative, and practical problem-solving abilities.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Enter customer information into our system with attention to detail and accuracy.
• Track and monitor sales development stages.
• Provide guidance to customers on navigating StickerYou.com.

Skills

Proficiency in written and spoken English

Experience in online order entry

Knowledge of Excel

Organizational skills

Customer service skills

Problem-solving abilities

Tools

Salesforce

Microsoft Office

Google Sheets

Job description

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

StickerYou is a Canadian-based company serving a diverse global market. We pride ourselves on our smart, creative, and passionate team members who take pride in producing high-quality custom products locally. Join us and contribute to our mission of helping businesses and consumers elevate their marketing, packaging, décor, and personal expression projects to a professional level.

Position Overview:

As an Order Entry Associate, your primary responsibility will be efficiently and accurately managing the input, update, creation, and maintenance of orders and customer account information in our company database. Additionally, you will collaborate with the sales team, particularly our Account Managers, to ensure a seamless sales process by assisting with data entry and other customer-focused tasks. Your role will contribute to centralized and organized tracking of various sales stages, ensuring that all steps and progress are well-documented on a master list.

Responsibilities:

• Enter customer information into our system with meticulous attention to detail and accuracy.
• Support the Retail & Sales team by coordinating with other departments to request order statues and assisting in the back-end of sales processes.
• Track and monitor the various stages of sales development, assisting sales representatives in maintaining centralized and organized records.
• Aid in order completion by guiding customers through the online checkout process and adding finished items to their carts.
• Review and verify data for any errors or deficiencies, promptly correcting any issues and ensuring overall accuracy.
• Assist the Retail Account Managers with data entry and analysis tasks to expedite the sales process.
• Receiving and entering orders for Retail Wholesale customers
• Provide guidance to customers experiencing difficulties navigating our website, StickerYou.com.
• Deliver outstanding customer service by utilizing excellent business email etiquette.
• Apply comprehensive knowledge of our products\' capabilities and limitations to ensure accurate and satisfactory orders.
• Enter customer data into Salesforce to track the accuracy of orders and leads.

Requirements:

• A high level of proficiency in both written and spoken English.
• Minimum of 1 year of experience in online order entry or customer support roles.
• Excellent knowledge of Excel and/or Google Sheets
• Intermediate knowledge of Microsoft Office and online collaboration tools.
• Previous experience in order management /order flow processes an asset.
• Previous experience in customer service an asset.
• Reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries, including order processing.
• Strong analytical, creative, and practical problem-solving abilities.
• Ability to thrive in a fast-paced environment while handling multiple customer projects simultaneously.
• Reliable, self-motivated, and goal-oriented.
• Capable of effectively working within a team structure.
• Available full-time Monday to Friday, for 8 hour shifts varying between 9:00 am – 8:00 pm (Eastern Standard Time), with flexibility to work overtime if required.
• Ability to work from home / remote
• Reliable high speed internet access and computer (camera, microphone) in home office

Join our team at StickerYou and contribute to our mission of providing exceptional custom products and outstanding customer experiences.

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