Order and Operations Analyst

Sony Electronics; Toronto; Hybrid; CAD 48,000 - 59,000; Full time

Job summary

A leading electronics company in Toronto is seeking an Order and Operations Analyst to manage the order to cash flow effectively. This role includes responsibilities like processing sales orders, coordinating data accuracy, and resolving customer complaints. Ideal candidates should have customer service experience and proficiency in ERP systems. The position offers a competitive salary within the range of $48,859 to $58,478, plus benefits in a hybrid work environment.

Benefits

Hybrid home/office workplace

Monthly “Free Fridays”

Early shutdowns on Fridays

Qualifications

• 1 year of experience in customer service, order processing and/or supply chain management.
• Basic understanding of Credit and A/R.
• Ability to work both independently and in a team environment.

Responsibilities

• Receive, qualify, process, and expedite all sales orders for SNA business partners.
• Directs and coordinates to ensure accurate master data and timely shipment.
• Supports KPI's and yearly goals by implementing improvements.
• Provides timely responses to customer inquiries.
• Troubleshoots and resolves customer complaints.

Skills

Customer service

Order processing

Supply chain management

ERP systems understanding

Proficiency in Microsoft Office

Strong communication skills

Analytical and problem-solving skills

Education

Bachelor's Degree

Tools

SAP - Sales and Distribution Module

Job description

Sony Electronics Inc. is looking for the risk‑takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work‑life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half‑days during the summer).

The Order and Operations Analyst’s responsibility is to operate an efficient order to cash flow utilizing processes and controls while providing world class service to internal and external customers. The role also ensures the order fulfilment process is carried out in accordance with all policies and procedures to achieve financial goals and customer requirements.

Responsibilities

• Receive, qualify, process, and expedite all sales orders for SNA business partners from purchase order to billing, effectively and efficiently
• Directs and coordinates with Sony team members to ensure accurate master data, timely shipment of goods and accurate invoicing to minimize DSO impact
• Effectively support KPI's and yearly goals by identifying, initiating and implementing improvements to optimize operational efficiency
• Provides timely responses to customer inquiries by telephone and/or e‑mail in an in‑ or outbound service center, consistent with service and quality standards
• Troubleshoots and resolves customer complaints

Minimum Requirements

• 1 year of experience in customer service, order processing and/or supply chain management
• Understanding of ERP systems, especially Sales and Distribution
• Basic understanding of Credit and A/R
• Proficiency in Microsoft Office suite, especially Excel, Word and Power Point
• Strong verbal and written communication skills, ability to work both independently and in a team environment, strong organizational, analytical and problem solving

Preferred

• Bachelor's Degree preferred
• Knowledge and use of SAP- Sales and Distribution Module
• Ability to work with multiple stakeholders across business lines to accomplish shared goals
• Ability to identify weaknesses in processes and recommend/implement continuous improvement initiatives

The anticipated base pay range for this position is $48,859 to $58,478. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. This salary range does not include any benefits, pension, or any other compensation components that a regular full‑time employee may be eligible for.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross‑cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC. Sony Electronics Inc. and Sony of Canada Ltd. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail], or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.