Order Admin Support Coordinator

Sunpan; Toronto; On-site; CAD 60,000 - 68,000; Full time

Job summary

A leading home furnishing company in Toronto is looking for an Order Admin Support Coordinator to ensure accurate order processing and provide exceptional customer service. The role involves maintaining accounts, responding to inquiries, and performing administrative tasks. The ideal candidate should have at least 3 years of relevant experience, strong organizational skills, and the ability to multitask effectively. The company offers a compensation range of $60,000 - $68,000 annually along with various benefits including generous paid time off and health care coverage.

Benefits

Generous Paid Time Off

RRSP Matching

Health Spending Account

Comprehensive Extended Health Care

Exclusive Employee Discounts

On-Site Parking

Team Building & Social Events

Qualifications

• Minimum 3 years of relevant experience in order administration or customer service.
• Front desk reception experience is an asset.
• Experience in a fast-paced environment.

Responsibilities

• Ensure accurate order processing and exceptional customer service.
• Monitor the full order lifecycle to meet customer requirements.
• Adhere to front desk reception duties and assist visitors.

Skills

Excellent communication skills

Organizational skills

Customer service orientation

Proficiency in MS Office

Interpersonal skills

Ability to multi-task

Tools

SAP

Job description

This position is based on-site at our Scarborough location (875 Middlefield Rd) and requires regular in-person attendance, 5 days per week.

Job Summary

The Order Admin Support Coordinator ensures accurate order processing and exceptional customer service while providing flexible coverage for the front reception desk and other administrative tasks. This role responds to inquiries across multiple channels, resolves issues professionally, and supports smooth operations during team absences.

About The Role

• Maintaining accounts in assigned territories
• Responding to incoming calls, emails and inquiries from customers
• Order entry
• Monitor the full order lifecycle to ensure all customer requirements are met.
• Monitor orders from entry to delivery, proactively addressing delays or issues with warehouse or shipping teams.
• Follow up on outstanding and backordered items on existing orders.
• Responsible for payment collection through Credit Cards, wires, and cheques
• Adhering to front desk reception duties: answering and directing phone calls, welcoming and assisting visitors and clients, and handling any inquiries.
• Performing general administrative tasks, such as filing, data entry and managing office supplies.
• Resolving customer complaints and conflicts with patience and courtesy
• Researching and reviewing accounts information for accuracy
• Coordinating and interacting with other department personnel as required
• Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
• Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management

Let’s Talk About You

• Minimum 3 years of relevant experience
• Front desk reception experience is an asset
• Proficient in MS Office Applications
• Excellent verbal, written and communication skills
• Strong interpersonal skills
• Highly organized with a proven ability to multi-task
• Productive and efficient in planning and executing work
• Service driven with exceptional attention to detail
• Ability to work well in a fast-paced environment
• Experience with SAP is considered an asset
• Energetic, upbeat and a tenacious team player

Compensation

Compensation: $25/h + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position is between $60,000 - $68,0000

Benefits We Offer

• Generous Paid Time Off – Vacation, personal days, sick days, and even your birthday off!
• RRSP Matching – Helping you plan for a secure future.
• Health Spending Account – Extra flexibility for your health and wellness needs.
• Comprehensive Extended Health Care – Includes medical, dental, vision, and paramedical coverage.
• Exclusive Employee Discounts – Save on products you love.
• On-Site Parking – Convenient access (if applicable).
• A Certified Great Place to Work – Proudly recognized for 4 years in a row!
• Team Building & Social Events – Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.