Optical Associate

FYidoctors; Okotoks; On-site; CAD 38,000 - 52,000; Full time

Job summary

A leading eyecare provider in Okotoks is seeking a full-time Optical Associate to provide exceptional customer service and assist patients with eyewear selections. You will be responsible for welcoming patients, educating them about optical products, and managing appointments. Ideal candidates will have a passion for customer service and a technology-savvy approach. Join a team dedicated to enhancing patient lives and enjoy benefits including competitive wages and ongoing training.

Benefits

Comprehensive benefits package

Quarterly bonuses

Ongoing training and development opportunities

Qualifications

• Previous experience in a customer-facing environment preferred.
• Optical experience is considered an asset.
• Ability to communicate effectively with patients.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Educating clients about eyewear choices.
• Assisting with frame selection based on prescriptions.
• Performing frame and facial measurements.

Skills

Customer service

Communication skills

Multi-tasking

Technology use

Job description

Overview

FYidoctors - Okotoks clinic is seeking an Optical Associate with exceptional skills and experience. This full-time role is 30-40 hours per week. The clinic is open Monday to Saturday, with a schedule that is Monday to Friday plus alternating Saturdays. If you have great retail customer service experience and are looking for your next role, we’d love to hear from you and have you join our team to make an impact on the lives of our patients every day.

You will play a critical role within FYidoctors and be crucial to our success by delivering world-class service to our patients. You’ll often be the first point of contact with the public and should bring a passion for people and a drive to deliver an exceptional customer experience. With your help, we’ll continue to positively impact our current patients’ health and well-being, as well as patients we haven’t yet met.

What Will You Be Doing?

• Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best value and quality
• Informing patients about advances in corrective eyewear solutions and assisting with frame selection to suit aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear, and performing repairs and adjustments for returning patients
• Placing contact lens orders and assisting with fittings
• Communicating with patients in person, by phone and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments

What Do You Bring?

• Previous experience in a customer-facing, preferably retail environment (preferred)
• Previous optical experience is considered an asset
• Passionate about customer service
• Comfort with using technology and computers
• Great communicator who can provide exceptional patient care
• Ability to multi-task in a fast-paced environment

How You\'ll Benefit

• Excellent wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes strong optical coverage
• Rapid and continued growth, with a constantly challenging and rewarding environment
• A workplace culture that fosters collaboration
• Ongoing training and development opportunities to help you advance your career

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us. Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.