Operations Manager - Kelowna

Transdev Canada; Kelowna; On-site; CAD 88,000 - 108,000; Full time

Job summary

A leading transportation company is hiring an Operation Manager for their Kelowna location. This evening position involves supervising a team, managing daily operations, and ensuring customer and employee satisfaction. The ideal candidate should have at least 3 years of management experience, strong leadership abilities, and good organizational skills. The role includes responsibilities like scheduling, dispatching, and maintaining safety standards in a fast-paced transit environment. Competitive salary and benefits are offered.

Benefits

Competitive yearly salary between $88,000 and $108,000

Comprehensive compensation package

Career advancement opportunities

Positive social impact through sustainable solutions

Commitment to diversity and employee development

Qualifications

• Minimum 3 years of management experience required.
• Experience in Transit Operations or related field.
• Excellent leadership and team management abilities.

Responsibilities

• Plan and coordinate daily operations to achieve customer satisfaction.
• Supervise a team of transportation professionals.
• Manage daily operations including scheduling and fleet management.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Transdev Canada is hiring an Operation Manager (evenings) for our Kelowna location.

Responsibilities

• Plan, organize, and coordinate the division's daily operations to achieve the highest standard of customer and employee satisfaction.
• Working closely with the management team and staff to ensure that superior levels of service are delivered to both internal and external customers.
• Provide effective coaching to employees and assist in their personal development.
• Supervise and lead a team of transportation professionals, including drivers, dispatchers, and maintenance staff.
• Foster a collaborative and motivated workforce, promoting teamwork and adherence to company policies and procedures.
• Manage the daily operations of the transportation facility, including scheduling, dispatching, maintenance, and fleet management.
• Ensure that all routes are operated efficiently on time, and in compliance with service standards.
• Uphold and enforce safety protocols, procedures, and regulatory requirements to maintain a safe working environment for employees and passengers.
• Conduct regular safety training, audits, and inspections to minimize accidents and incidents.
• Adjudicates step two grievances while maintaining a positive labour relations environment.
• Maintain a strong commitment to exceptional customer service, addressing passenger inquiries and concerns promptly and professionally.
• Seek opportunities for continuous improvement in service quality and passenger satisfaction.
• Assist in budgeting and financial forecasting for the operations department.
• Implement cost-effective strategies to optimize resources and control expenses.
• Monitor and analyze key performance indicators (KPIs) to assess operational efficiency and make data-driven improvements.
• Develop and implement action plans to achieve operational goals and targets.
• Collaborate with external vendors, partners, and regulatory agencies to ensure smooth operations and compliance with contractual agreements and regulations.

Perks

• A competitive yearly salary between $88.000 and $108.000.
• A comprehensive compensation package that includes paid holidays, vacation, and insurance.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

Qualifications

• Minimum 3 years of management experience required.
• You have experience in Transit Operations or related field.
• You are well organized with good attention to detail.
• You have strong communication skills, both verbally and in writing. You are also able to write detailed reports.
• You have excellent leadership and team management abilities.
• You have strong problem-solving skills and the capacity to make decisions on comprehensive risk assessments.
• You are proficient in various computer programs including but not limited to Microsoft Office.

Location Details

• This is an evening position with expected working hours from 4:00 PM to midnight.
• The Transit Industry schedule includes four weekdays and one weekend day, typically Saturday.

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?