Operations Manager

Potentia Human Resources Inc.; Kelowna; On-site; CAD 80,000 - 85,000; Full time

Job summary

A lifestyle subscription box company in Kelowna is seeking an Operations Manager to lead their operational execution. This role focuses on packaging procurement, logistics, and inventory management while championing sustainability initiatives. The ideal candidate has at least 3 years of experience in operations, strong project management skills, and the ability to work cross-functionally. This hybrid position offers a competitive salary between $80,000–$85,000 CAD annually with comprehensive benefits.

Benefits

Comprehensive benefits after 3 months

Opportunity for growth

B-Corp certified employer

Qualifications

• Minimum 3 years of experience in operations management, supply chain, or logistics.
• Proven ability to manage supplier relationships and contract negotiations.
• Strong analytical skills to interpret operational data and KPIs.

Responsibilities

• Lead the end-to-end operational execution of subscription boxes and e-commerce offerings.
• Oversee packaging procurement, logistics, and inventory management.
• Analyze and improve workflows to drive efficiencies across logistics.

Skills

Operations Management

Supplier Relationship Management

Analytical Skills

Project Management

Communication Skills

Tools

Inventory Management Systems

Shopify

Job description

Our client, The Jilly Box,is a purpose-led B Corp certified quarterly lifestyle subscription box and ecommerce platform that brings joy and light into every home while lifting up Canadian, women-led and equity-deserving brands. From curated products and storytelling to philanthropy and sustainability efforts, the Jillian Harris team operates with heart, intention, and entrepreneurial spirit. As the business continues to expand in both scale and complexity, their operations team plays a pivotal role in ensuring every product launch, box cycle, and e-commerce release runs seamlessly behind the scenes.

They are currently seeking a highly organized, solutions-focused Operations Manager to lead the end-to-end operational execution of subscription boxes and e-commerce offerings. This role oversees packaging procurement, logistics, warehouse coordination, and inventory management, with a constant eye on sustainability, cost efficiency, and cross-team alignment. The Operations Manager will analyze and improve workflows, drive efficiencies across logistics, procurement, and fulfillment, and establish clear operational goals to support future growth. Reporting to the VP of Operations, this role will play a critical part in optimizing operations and supporting the company’s growth strategy.

Additional responsibilities will include :

• Oversee packaging and printed marketing materials purchasing; maintain supplier relationships, negotiate pricing, and source ethical, sustainable vendors;
• Evaluate bulk samples for quality assurance, manage supplier performance, and initiate chargebacks when necessary;
• Manage quarterly warehouse supply assessments, coordinate inbound shipments, oversee quality control and receiving, and resolve packing list discrepancies;
• Develop scalable processes for returns and restocking, monitor inventory levels to avoid delays or overages, and maintain related documentation;
• Collaborate with suppliers on shipping routes, transportation methods, and international logistics;
• Lead outbound volume forecasting, shipping carrier planning, and manage launch timelines and budgets with finance approval;
• Work cross-functionally with marketing, creative, procurement, and systems teams on launch readiness, Shopify setup, and tools for procurement and warehouse communication;
• Document workflows to support operations and coach Operations team members, delegating tasks to balance workloads;
• Champion sustainability initiatives focused on low-impact packaging and provide supplier data for marketing and B Corp reporting.

Requirements

Minimum 3 years of experience in operations management, supply chain, or logistics, ideally in consumer goods or subscription box industries;

Proven ability to manage supplier relationships and contract negotiations at scale;

Experience leading cross-functional teams and driving process improvements;

Strong analytical skills with ability to interpret operational data and KPIs to inform decisions;

Project management experience with ability to manage multiple priorities and timelines simultaneously;

Proficiency with inventory management systems and e-commerce platforms (experience with Shopify is a plus);

Familiarity with sustainability and ethical sourcing standards;

Excellent interpersonal and communication skills, comfortable liaising with internal teams and external partners;

Ability to work independently with minimal supervision, demonstrating strong initiative and problem-solving skills;

Experience in budget management and operational forecasting.

This is a hybrid role requiring regular in-office attendance at the Kelowna, BC office and monthly visits to the Vernon warehouse. Candidates not currently within commuting distance must be willing to relocate. This exciting full-time opportunity offers a competitive salary ranging from $80,000 to $85,000 per year , comprehensive benefits after a 3-month probation period, and the chance to grow with a B-Corp certified employer that genuinely values employee input. If you’re a detail-oriented problem solver ready to take on a key leadership role in a collaborative, fun, and purpose-driven environment, we’d love to hear from you.

The recruitment process :

Video screen with Grace MacCoubrey, Potentia HR, and / or Kristy Calvert, Senior People and Culture Manager.

Interview with Julie, VP of Operations.

Final Round Interview with Julia Freeman, CEO.

Reference and security checks.

Offer of employment.

The Jilly Box is an equal opportunity employer. They are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, age, disability, marital status, national origin or gender identity.They celebrate an inclusive work environment and welcome members of all backgrounds and perspectives to apply. They are committed to building a transparent environment where everyone feels heard, welcomed, and included. They believe Diversity, Inclusion & Belonging are fundamental in their vision to create a better and more inclusive future and strongly encourage applications from members of groups with historical and / or current barriers to equity. They are committed to an inclusive, barrier-free recruitment process, providing accommodations to meet your needs. For any accessibility related requests, requests can be made to . Accommodations can be provided in all parts of the hiring process.

The Jilly Box acknowledges our presence on the traditional, ancestral, and unceded tm̓xʷúlaʔxʷ (land) of the syilx / Okanagan people who have resided here since time immemorial. They recognize, honour, and respect the syilx / Okanagan lands upon which we live, work, and play.