Operations Manager

Tripemco Insurance Group; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing insurance firm in Hamilton is seeking an Operations Manager to oversee the service team and streamline operations. The ideal candidate will foster team performance, enforce compliance, and enhance operational efficiency. Join us to shape a new leadership role and make a significant impact within the organization.

Qualifications

• Proven experience in operations management, team leadership, or a related role.
• Strong organizational and communication skills.
• Ability to lead and motivate teams, enforce accountability, and drive performance.
• Experience with hiring, onboarding, and process optimization.
• Knowledge of brokerage operations or accounting processes is a plus.
• Comfortable working in a fast-paced, collaborative environment.

Responsibilities

• Lead and manage the service team to deliver high-quality support.
• Design and implement training plans, procedural documents, and operational resources.
• Ensure compliance with company protocols and timely execution of responsibilities.
• Conduct regular performance reviews with Account Managers and Administrators.
• Support the President in holding Account Executives accountable.
• Enforce standards for punctuality, attendance, and performance.
• Ensure a smooth onboarding process for new hires.
• Identify staffing needs and assist in interviewing and hiring.
• Organize and lead recurring team meetings.
• Contribute to strategic planning and growth initiatives.
• Work closely with the accounting team for compliance.
• Identify and implement operational improvements.
• Manage staff schedules and ensure adequate support coverage.
• Coordinate annual vacation requests from staff.
• Perform additional duties as assigned.

Job description

Job Title: Operations Manager

Reports To: President

Direct Reports: CSR/Account Managers, TSR/Account Administrators

About The Role

We are seeking a proactive and detail-oriented Operations Manager to lead our service team and ensure smooth day-to-day operations. This new position is key to aligning internal processes, improving team performance, and supporting organizational growth. The ideal candidate will be a strong communicator with excellent leadership and operational management skills.

Key Responsibilities

• Lead and manage the service team to deliver high-quality support.
• Design and implement training plans, procedural documents, and operational resources to optimize team performance.
• Ensure staff compliance with company protocols and timely execution of responsibilities.
• Conduct regular one-on-one performance reviews with Account Managers and Account Administrators.
• Support the President in holding Account Executives accountable through meetings and performance tracking.
• Enforce standards for punctuality, attendance, and performance among support staff.
• Ensure a smooth and organized onboarding process for new hires.
• Identify staffing needs for Brokerage Support in collaboration with the President; assist in interviewing and hiring.
• Organize and lead recurring team meetings to review processes and address challenges collaboratively.
• Partner with the senior leadership team to contribute to strategic planning and growth initiatives.
• Work closely with the accounting team to ensure adherence to brokerage accounting rules and regulations.
• Collaborate with the President to identify and implement operational improvements.
• Manage staff schedules and ensure adequate support coverage.
• Coordinate the collection and organization of annual vacation requests from staff.
• Perform additional duties as assigned.
  
  

Qualifications

• Proven experience in operations management, team leadership, or a related role.
• Strong organizational and communication skills.
• Ability to lead and motivate teams, enforce accountability, and drive performance.
• Experience with hiring, onboarding, and process optimization.
• Knowledge of brokerage operations or accounting processes is a plus.
• Comfortable working in a fast-paced, collaborative environment.
  
  

Why Join Us?

This is a unique opportunity to shape a new leadership role within a growing organization. You'll work directly with the President and leadership team to make a real impact.

Apply now to join our dynamic team and take your career to the next level!

• Tripemco is an equal opportunity employer. If you require accommodations to complete this application please contact us directly.