Operations Manager

Rentokil Initial; Coquitlam; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading environmental services company is seeking a District Operations Manager to oversee daily operations, lead a team, and ensure customer satisfaction in the Metro Vancouver area. The ideal candidate has management experience and is passionate about enhancing workplace environments. This role offers a salary of $60,000-$65,000 annually plus comprehensive benefits.

Benefits

Robust Paid Training

Tuition Reimbursement

Health benefits

Retirement Savings plan

Qualifications

• Two or more years of equivalent management experience.
• Strong problem solving and customer service skills.
• Experience caring for plants is preferred.

Responsibilities

• Lead and develop a team of Plant Care Specialists.
• Achieve sales and revenue goals.
• Ensure exceptional service to customers.

Skills

Team leadership

Customer service

Problem solving

Communication skills

Tools

Google applications

Smart Phone applications

Job description

Ambius Canada Corporation is about improving the quality of life for people working in offices, hotels and shopping centers by enriching their environment. Our vision is to be the creator of ambience for businesses. We do this by being passionate for our colleagues and customers which are the center of everything we do. We design, install and service interior and exterior plant displays, flowers, replica foliage, holiday decor, ambient scenting and stunning wall art for commercial businesses. We are proud to be a member of the Rentokil Terminix family of companies, the global leader in Pest Control and other services across more than 90 countries.

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Principal Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

1. Operations Leadership
2. Client Relationships
3. Branch Operations

• Conduct the selection and hiring process for new colleagues.
• Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification. Align training and peer support resources.
• Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
• Provide support and guidance to Specialists to ensure timely and quality customer service.
• Identify and resolve colleague concerns/complaints.
• Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
• Address all client concerns to completion.
• Respond to CVC surveys as requested to maximize retention.
• Identify solutions for client needs to increase revenue and growth
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.
• Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level.
• Complete all reports as required.

Salary Range: $60,000-$65,000 Annually

• Two or more years of equivalent management experience
• Experience caring for plants is preferred
• Able to safely climb ladders and work on ladders
• Experience with Google and Smart Phone applications
• Have a good driving record and ability to drive a van / truck
• In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking
• Proven success in coaching and motivating other team members
• Strong problem solving and customer service skills
• Excellent written and verbal communication skills
• Independent and dependable
• Polite and professional demeanor
• Able to solve problems and escalate concerns
• Customer service oriented
• Likes a physical job
• Maintains a valid driver’s license
• Ability to travel as required

Benefits:

• Robust Paid Training & Professional Development Path Opportunity to grow - We love to promote from within!
• Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Outstanding Company-Paid Short Term Disability
• Access to Long-Term Disability Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Retirement Savings plan with highly-competitive company-matching contributions
• Employee Discounts (includes many offerings, including cellular/mobile service, and more)
• Vacation Days
• Company-Paid Holidays
• Company-paid sick time