Operations Management Specialist

Ups; Mount Pearl; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading logistics company in Mount Pearl is hiring for a part-time customer service position. In this role, you will service customers and manage administrative activities at the package center. Responsibilities include monitoring systems, resolving customer issues, and performing account maintenance. Ideal candidates should be proficient in MS Office and hold a high school diploma. Flexibility with work hours is required, and the compensation is $17.75 per hour.

Qualifications

• Proficient in MS Office applications, including Access Database, Excel, and Word.
• High school diploma, GED, or an international equivalent is required.
• Strong key entry skills are essential.

Responsibilities

• Monitor the Package Center Information System (PCIS).
• Administer service recovery and guaranteed service refunds.
• Track customer service metrics and maintain issues tracker.

Skills

MS Office knowledge

Key entry skills

Education

High school diploma, GED, or international equivalent

Job description

Primary Job Posting Location: Mount Pearl, Newfoundland And Labrador Canada

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position works in the package center servicing customers and coordinating the center’s administrative activities. This position may be responsible for the training and development of center administrative employees where such employees are assigned, and will direct the work of others.

Job Type: Part‑Time / Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 7:30 AM – 12:30 PM (must be able to work a minimum of 25 hrs. per week).

Shift Duration: 5 hours a day (requires flexibility with Start and Finish time).

Work Location: 134 CLYDE AVENUE MOUNT PEARL, NL A1N 4S3 Canada

Compensation: 17.75 per hour.

Responsibilities

• Monitors the Package Center Information System (PCIS).
• Administers service recovery and guaranteed service refunds.
• Maintains issues tracker for designated clients and tracks customer service metrics.
• Responds to customer requestsand resolves customer concerns.
• Provides dispatch for non‑management employees for On‑Demand Services, Service Recovery, Rapid Recovery, etc.
• Performs account maintenance on pick‑up accounts, consignee billing, etc.
• Audits various internal systems and reports.
• Performs light maintenance on hardware and software systems.
• Performs DIAD maintenance, updates, and control.

Qualifications

• MS Office knowledge (Access Database, Excel and Word).
• High school diploma, GED, or international equivalent.
• Key entry skills.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.