Operations Lead - Full Time

Sephora USA, Inc; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking a Team Lead, Operations to manage store operations, team performance, and client engagement. The ideal candidate will have 1-3 years of experience in similar roles and demonstrate strong operational and leadership skills. Enjoy benefits like discounts, training, and a collaborative work environment.

Benefits

Discounts on products

Training and career development

Exclusive brand events

Qualifications

• 1-3 years of experience in a similar role at a comparable store.
• Proven ability to influence peers and provide feedback.
• Effective time management and problem-solving skills.

Responsibilities

• Lead store operations and ensure execution of processes.
• Manage inventory, shipping, receiving, and merchandise returns.
• Oversee merchandising concepts and on-stage visuals.
• Maintain budget strategies for supplies and testers.
• Participate in performance management for operations team.
• Engage with clients on the sales floor as Manager on Duty.

Skills

Influencing peers

Strong store operations skills

Time management

Problem-solving skills

Job description

Job ID: 275581
Store Name/Number: ON-Eaton Centre (0500)
Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

Your role at Sephora:

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

Responsibilities:

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

Qualifications:

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Benefits:

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.