Operations Experience Ambassador

COMPASS GROUP CANADA; Vancouver; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading foodservice company in Vancouver seeks an Operation Experience Ambassador to provide exceptional customer support and maintain a welcoming environment. The successful candidate will have at least 2 years of experience in customer service and be proficient in A/V technology, offering assistance to clients and staff. The role includes managing office needs and event catering while ensuring a high standard of hospitality. Join a diverse workforce dedicated to excellence.

Benefits

3 weeks vacation

Healthcare benefits

RRSP matching plan

Qualifications

• At least 2 years of work in a professional environment providing customer support and administrative assistance.
• A genuine sense of hospitality, with a commitment to delivering company standards.
• The ability to work under pressure and juggle many tasks simultaneously.

Responsibilities

• Provide personalized and exceptional customer support with an emphasis on hospitality.
• Assist with workplace positions and support A/V needs.
• Greet employees and visitors, ensuring a welcoming experience.

Skills

Customer support

Excellent communication skills

Intermediate A/V technology knowledge

Hospitality

Tools

Office technology

iOS devices

PC and Mac systems

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Salary Range: $45,000 to $50,000

Disclaimer: The base salary range represents Compass Group Canada’s pay grade range for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The pay range listed above is not reflective of Compass Group Canada’s total compensation for employees.

Job Details

Monday to Friday Corporate Schedule

Additional Benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan

Job Summary

The Operation Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. The Operations Experience Ambassador will serve as an ambassador to the on-site technology support team while providing floor operations support. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist when needed.

Now, if you were to come on board as our Operation Experience Ambassador, we'd ask you to do the following for us:

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local Workplace standards.
• Assist with any workplace position while showcasing a willingness to help wherever needed.
• Intermediate knowledge of A/V technology and comfortable with supporting A/V needs. Provide first-line support for basic office technology.
• Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
• Provides on-site welcome and assistance throughout scheduled shift for all in-house clients.
• Responsible for daily walkthrough of office space and meeting room spaces.
• Respond to inquiries and anticipate customer/client needs.
• Set up meeting rooms according to host specifications, ensuring all equipment and materials are ready.
• Own the entire catering process for meetings, from placing orders to coordinating delivery and setup.
• Assist with planning and execution of larger office-wide catered events.
• Manage office grocery needs, including ordering, filing receipts, and stocking supplies.

Think you have what it takes to be our Operation Experience Ambassador? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• At least 2 years of work in a professional environment providing customer support and administrative assistance.
• A genuine sense of hospitality, with a commitment to delivering Compass standards
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Intermediate computer skills and knowledge of office technology / equipment.Proper working knowledge of iOS, Smartphone, Tablet, PC and Mac systems.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.