Operations Coordinator

FedEx Freight; Pickering; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading logistics company in Ontario is seeking a candidate to support administrative and operational functions at their Service Centre. Responsibilities include mentoring freight handlers, planning daily loads, and ensuring timely freight delivery. Candidates should have a high school diploma, forklift certification, and strong communication skills. The role requires a commitment to operational needs in a dynamic environment.

Qualifications

• High School diploma or equivalent required.
• Must have or be willing to obtain forklift certification.
• 2 years of related work experience required.
• Strong verbal, reading, and written communication skills.
• Ability to work independently and/or as a team member.

Responsibilities

• Provide direction and support to freight handlers.
• Plan and communicate daily loads to ensure timely delivery.
• Coordinate contractors/drivers for freight pick-up and delivery.
• Update and enter data into system(s).
• Assist customers with shipment status updates.

Skills

Forklift certification

Bilingual (English/French)

Strong communication skills

Time management skills

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint, Outlook)

Job description

Overview

Position Overview: Support administrative and operational functions related to the daily operations of the Service Centre and lead dock operations in the absence of local leadership.

Essential Job Duties / Responsibilities

• Provide direction and support to freight handlers (e.g., assigning and coordinating daily tasks, mentoring, educating, and oversee movement of freight)
• Plan and communicate daily loads to Freight Handlers to ensure freight is delivered on time
• Coordinate contractors/drivers to ensure timely pick-up and delivery of freight
• Update and enter data into system(s)
• Provide customers with shipment status updates and assist with pick-up and or delivery needs
• Verify and complete required documentation and reports
• Support Operations Associates and Freight Handlers as needed
• Support internal and external customer service as needed
• Support and perform administrative functions as needed (e.g. filing, answering phones, imaging, tracing shipments)
• Complete open / closing process for Service Centre as per policies and procedures in absence of leadership
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Knowledge, Skills & Abilities Required

• High School diploma or equivalent, required
• Must have or be willing to obtain forklift certification
• 2 years’ of related work experience, required
• Previous mentoring experience, preferred
• Bilingual (English/French) preferred; required in Quebec
• Strong verbal, reading and written communication skills
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Ability/willingness to learn new applications, software, systems, and equipment as required
• Strong time management, organizational and multi-tasking skills
• Ability to work independently and/or as a team member
• Good interpersonal, decision-making and problem-solving skills

Working Conditions

• Hours may vary due to operational need
• Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Qualifications Requises: Monday to Friday 1100H-1930H

Transparence Salariale

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