Operations Consultant - Full Time

SEPHORA; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking an Operations Consultant to support stockroom organization and enhance client service. Responsibilities include maintaining cleanliness, processing shipments, and assisting in inventory control. Candidates should have retail experience, strong organizational skills, and the ability to work flexible hours, including weekends and holidays. Compensation ranges from CAD$19.20 to CAD$22.60 per hour, with opportunities for performance-based bonuses and benefits.

Benefits

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Qualifications

• 1-2 years of experience in retail/client service, especially in stockroom.
• Ability to multi-task and attend to client needs.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional client service during store hours.
• Maintain stockroom organization according to company standards.
• Participate in inventory control and shipment processes.

Skills

Retail/client service experience

Computer skills

Organizational skills

Time management

Problem solving

Communication skills

Education

High School diploma or equivalent

Job description

Job ID: 279479

Store Name/Number: ON-Dufferin Mall (1522)

Address: 900 Dufferin Street #0210, Toronto, ON M6H 4A9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA's merchandising concepts.
• Participate in programs to reduce shortage/loss.

Merchandising and Operations

• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s) or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross‑trained in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi‑task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance‑filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$19,20 - CAD$22,60/hr. In addition, you may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.