Operations Administrator

Albert Bartlett; Airdrie; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading operations firm in Airdrie, Alberta is seeking an Operations Administrator to handle customer order processing and liaise with contractors. The ideal candidate will possess strong organizational and communication skills, and experience in an office environment is preferred. Full training is provided, making this an excellent opportunity for both experienced workers and newcomers in operations. Benefits include annual leave, free parking, and access to wellbeing services.

Benefits

31 days of annual leave

Free parking

Flexible payment options

Life Assurance

Access to Free Wellbeing Services

Retailer Discount Scheme

Cycle to Work Scheme

Wellbeing & Engagement Events

Long Service Awards

Employee of the Month Awards

Qualifications

• Ability to work effectively in a fast-paced, office-based environment.
• Competent computer user with experience in Word and Excel.
• Strong record-keeping and organisational skills required.

Responsibilities

• Retrieve and process customer orders accurately.
• Build and maintain relationships with hauliers and couriers.
• Ensure accurate and timely processing of related paperwork.

Skills

Organisational skills

Attention to detail

Customer service skills

Problem-solving skills

Verbal communication

Written communication

Education

Educated to a good standard including Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a highly organised and motivated individual to join our team as an Operations Administrator / Operations Assistant. This role is ideal for someone with a good understanding of general office environments and strong attention to detail. Full training will be provided, making this an excellent opportunity for both experienced administrators and those starting their career in operations.

You will be responsible for day-to-day customer order processing, communicating with customers and haulage/courier contractors, maintaining accurate records, and supporting the wider operations team.

Key Responsibilities

Customer Order Processing

• Retrieve and process customer orders accurately.
• Handle internet order submissions.
• Ensure all paperwork and load plans are completed correctly.
• Retrieve daily proof of deliveries (PODs).
• Provide customers with required updates and information.
• Resolve customer issues professionally and efficiently.

Liaison with Haulage & Courier Contractors

• Build and maintain positive working relationships with hauliers and couriers.
• Manage and resolve contractor issues as they arise at the depot.
• Ensure accurate and timely processing of all related paperwork.
• Provide support to the Operations Manager and Assistant Operations Manager as required.

Knowledge, Skills & Abilities

• Ability to work effectively in a fast-paced, office-based environment.
• Competent computer user (Word, Excel, internet applications).
• Ability to work independently with minimal supervision.
• Strong record-keeping and organisational skills.
• Good verbal and written communication abilities.
• Problem-solving skills and confidence in handling challenges.
• Ability to collaborate well with colleagues.
• A tidy, organised, and methodical approach to work.

Qualifications & Experience

Essential

• Educated to a good standard, including Maths and English.
• Willingness to learn; full training will be provided.

Preferred

• Experience in a similar office or administrative role.
• Knowledge of Microsoft Office applications.
• Strong communication skills.
• Understanding of confidentiality and data protection standards.

Personal Attributes

• Friendly, approachable, and professional manner.
• Strong team-player with a practical mindset.
• High level of confidentiality and discretion.
• Smart appearance and positive attitude.

Benefits

• 31 days of annual leave (inclusive of statutory holidays)
• Free parking
• Flexible payment options
• Life Assurance
• Access to Free Wellbeing Services (inc. counselling and financial advice)
• Retailer Discount Scheme
• Cycle to Work Scheme
• Wellbeing & Engagement Events throughout the year
• Long Service Awards
• Employee of the Month & On the Spot Awards
• Discounted Products