Operational Analyst & Workforce Planner - Belron Canada

Belron Canada; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leader in automotive glass technology is seeking a candidate for their Performance Analyst role in Montreal. This position involves analyzing operational performance and supporting various managerial teams across Canada. The ideal candidate will have a university degree, 3-5 years of experience, and be proficient in both French and English, with strong skills in data analysis and Microsoft Excel. Join a company that values excellence in customer care and employee development.

Qualifications

• 3 to 5 years of professional experience required.
• Experience in retail and distribution sectors is an asset.
• Knowledge of continuous improvement methodologies is beneficial.

Responsibilities

• Analyze performance and act as an advisor for the Operational Excellence unit.
• Create links with field specialists for business intelligence.
• Support Canadian regions in workforce planning practices.

Skills

Bilingual (French and English)

Data analysis

Microsoft Excel

Operations Management

Lean methodologies

Education

University degree in Operations Management or related field

Tools

Power BI

Job description

Overview

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax, we take this seriously, which is why we invest tirelessly to develop our people so they can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

This position will consist of contributing to the improvement of key operational execution processes through performance analysis. Under the supervision of the Operational Performance Manager, the incumbent will be responsible for analyzing performance with an operational vision at different scales. Using key performance indicators (efficiency, appointment booking times, conversion, retention, quality of execution, etc.), he/she will act as an advisor for the Operational Excellence unit.

Responsibilities

• Combine existing business intelligence and data analysis with the field reality, and plan the workforce according to requests to best meet capacity needs.

• Create links with field specialists to seek business intelligence in the field, contributing to a better interpretation of the results.

• Support the Canadian regions in the implementation and development of workforce planning practices by providing detailed data and analysis, and work closely with different managers across Canada. Support, guide and coach field managers in the execution of processes.

• Prepare weekly, monthly and ad hoc analysis reports. Serve as a support for several operational projects. Participate in the budget process and analyze variances against the budget, and modify forecasts based on analysis and meetings with various business units.

Qualifications

• University degree in Operations Management, Finance, Business Administration, Statistics, or related field.

• 3 to 5 years of professional experience.

• Excellent command of both French and English, spoken and written.

• Experience in the retail and distribution sectors is an asset.

• Strong proficiency in Microsoft Office Suite, with advanced expertise in Excel.

• Familiarity with Power BI is an asset.

• Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma, or similar concepts).

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!