Onsite IT Support Technician - Client-Focused & Growth

TheITeam; Calgary; On-site; CAD 60,000 - 65,000; Full time

Job summary

A technology support firm in Calgary is seeking an Onsite Support Technician to deliver exceptional service to clients. The ideal candidate will have over four years of experience in IT support, a relevant post-secondary education, and strong interpersonal skills. The role involves problem-solving onsite issues, ensuring project requirements are met, and maintaining customer satisfaction. The position offers a competitive salary ranging from $60,000 to $65,000 annually, along with bonuses and growth opportunities.

Benefits

Bonus program

Benefit program (after probation)

Investment into learning and growth

Travel covered at $0.56 per kilometer

Qualifications

• 4+ years of progressive experience supporting clients.
• Ability to lift 20KG independently.
• Valid driver's license and reliable automobile.

Responsibilities

• Ensure Project requirements are met and follow up with customers.
• Respond to onsite Client project and support issues.
• Analyze situations, diagnose problems, and implement solutions.

Skills

IT operations knowledge

Exceptional interpersonal skills

Problem-solving

Customer service skills

Education

Post-secondary degree or technical diploma

Job description

A technology support firm in Calgary is seeking an Onsite Support Technician to deliver exceptional service to clients. The ideal candidate will have over four years of experience in IT support, a relevant post-secondary education, and strong interpersonal skills. The role involves problem-solving onsite issues, ensuring project requirements are met, and maintaining customer satisfaction. The position offers a competitive salary ranging from $60,000 to $65,000 annually, along with bonuses and growth opportunities.