Onsite AV Service Technician

Diversified; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global audio-visual solutions provider in Vaughan is seeking an ADOPT Onsite AV Service Technician. The role involves providing daily technical support, maintaining client relationships, and ensuring system readiness. Ideal candidates will have experience in audio-visual systems and excellent communication skills. Competitive compensation and benefits are offered, along with a supportive work environment.

Benefits

Medical and dental plan options

Paid Time Off and Paid Holidays

Commuter Benefits

Qualifications

• A minimum of 1-3 years of AV support experience preferred.
• Experience troubleshooting video walls and DSP.
• Ability to manage client relationships effectively.

Responsibilities

• Provide daily support for technical system needs at client site.
• Perform routine preventive maintenance of technical systems.
• Track and update repair needs within ticketing systems.

Skills

Client relationship management

Technical support

Communication skills

Education

High school diploma or equivalent

Postsecondary education degree

Tools

Video conferencing tools

Audio-visual systems

Job description

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You’ll Contribute:

The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, technicians exercise technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment.

What You’ll Do:

• Exercise successful collaboration with Diversified team members and departments.
• Perform supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
• Perform resolution of any system/equipment repair faults discovered within systems.
• Interface/liaison with others in efforts related to equipment faults and repair needs.
• Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage/maintain an inventory tracking/recording mechanism.
• Track/update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Maintain functional aspects of technical systems for an optimal ready to use state.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Continue to grow and hone soft skills related to satisfactory client relationships.
• Create proper reporting materials to help express the value of the role to the client.
• Create an atmosphere of pleasure and confidence with the Diversified client experience.

Physical Working Environment:

Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships.

Examples of the demands/situational relationships you may encounter:

• Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
• There may be needs to safely lift/handle equipment weighing up to 50 pounds.
• There are normally demands for walking great distances on a regular/daily basis.
• There may often be needs to traverse up/down stairwells on a regular/daily basis.
• There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding.
• There may be an occasional need to work with hand tools, and/or electric power tooling.
• Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
• Stresses may arise related to system/equipment failures, or difficult client interactions.

What You’ll Bring:

Education/Certifications:

• A high school diploma (or equivalent) is a minimum requirement for this position.
• A background screen and driving records check will be performed for all applicants.

Required/Desired Knowledge, Experience and Skills:

• Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).

Preferences will be given to those applicants possessing any of the following characteristics:

• A postsecondary education degree

• A technical school/education certification/degree

• Client relations related training/certifications

• AVIXA CTS related certifications

• Biamp related certifications

• Crestron related certifications

• Networking/IT related certifications

Preference will be given to those applicants possessing any of the following characteristics:

• Experience with audio-visual related systems (1-3 years of AV support preferred).

• Experience trouble shooting video walls, control systems, and DSP

• Experience with video conferencing, unified communications, and collaboration platforms.

• Experience in a field related to providing face-to-face client technical systems support.

• Experience in a field related to providing technical systems support.

• Experience with supporting internal and external client relationships.

• Forward-thinking individual, with diligence and efficiency in multi-tasking.

• Possessing the ability to take ownership and provide solutions toward resolution.

• Excellent communications and client service skills, with consistent follow-through.

• Detail oriented and technically savvy.

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Medical and dental plan options to suit your family’s needs
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid Time Off and Paid Holidays
• Commuter Benefits
• And much more

To learn more about becoming part of the Diversified team, visit us at our career site or email us at [e-mail].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [e-mail] so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.