Online Chat Support Agent – Remote Customer Care Role – Students Welcome

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Part time

Job summary

A customer support solutions provider is seeking Online Chat Support Agents in Canada. This fully remote role is perfect for freshers and students, offering opportunities to assist customers, resolve queries, and gain valuable experience. Flexible shifts available, competitive pay, and a supportive work environment are provided.

Benefits

Work-from-home flexibility

Competitive hourly pay or monthly stipend

Performance-based bonuses

Qualifications

• Freshers and students are encouraged to apply.
• Previous experience in customer support is an advantage but not mandatory.

Responsibilities

• Respond to customer queries promptly through live chat platforms.
• Provide accurate information about products, services, and company policies.
• Resolve basic technical issues through live chat.

Skills

Strong written communication skills in English

Ability to type quickly and accurately

Basic understanding of customer service principles

High level of patience and problem-solving skills

Job description

Job Summary

MNC JOBS INFO is seeking enthusiastic and customer-focused individuals to join our team as Online Chat Support Agents. This fully remote role is ideal for students, freshers, or anyone looking to start their career in customer support. You will be the first point of contact for customers, providing real-time assistance through live chat, resolving queries efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer queries promptly through live chat platforms.
• Provide accurate information about products, services, and company policies.
• Resolve basic technical issues and escalate complex problems to the appropriate team.
• Maintain a high level of professionalism, empathy, and customer satisfaction.
• Document all customer interactions in the system for tracking and reporting purposes.
• Collaborate with team members to improve customer support processes and solutions.

Required Skills and Qualifications

• Strong written communication skills in English.
• Ability to type quickly and accurately while multitasking.
• Basic understanding of customer service principles and etiquette.
• A reliable computer or laptop with a stable internet connection.
• High level of patience and problem-solving skills.

Experience

• Freshers and students are encouraged to apply.
• Previous experience in customer support, call centers, or online chat support is an advantage but not mandatory.

Working Hours

• Flexible shifts available – part-time and full-time opportunities.
• Rotational shifts may include evenings, weekends, or holidays, depending on business needs.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills and the ability to engage positively with customers.
• Comfortable working in a remote environment with minimal supervision.
• Basic technical skills to navigate chat software and ticketing systems.
• Strong attention to detail and commitment to meeting performance targets.

Benefits

• Work-from-home flexibility with no commute.
• Competitive hourly pay or monthly stipend.
• Opportunity to gain valuable customer service experience.
• Supportive and growth-oriented virtual work environment.
• Eligibility for performance-based bonuses and incentives.

Why Join Us

At MNC JOBS INFO, we believe in building careers, not just offering jobs. By joining our remote team, you will gain hands‑on experience in the customer care field, enhance your communication skills, and enjoy flexible working hours that fit your lifestyle. We value our employees and provide opportunities for learning and growth in a supportive environment.

How to Apply

If you are enthusiastic, customer-focused, and eager to work from the comfort of your home, we would love to hear from you!

• Prepare your updated resume.
• Submit your application to our online careers portal or email us
• Shortlisted candidates will be contacted for an online assessment and virtual interview.