Onboarding Manager

ABC Fitness; Canada; Remote; CAD 60,000 - 70,000; Full time

Job summary

A leading fitness technology company is seeking a Customer Onboarding Specialist to support clients in Canada. You will guide customers through their initial setup with Glofox and ensure successful onboarding. Looking for candidates with 2-4 years in a client-facing role, preferred SaaS experience, and strong communication skills. Join us and help transform the fitness journey for our clients.

Benefits

Open PTO policy

Parental & Pawternity Leave

Medical / Dental / Vision coverage

Premium Calm App subscription

Qualifications

• 2-4 years of experience in a client facing role, SaaS experience is preferred.
• Prior experience onboarding a high volume or managing a large portfolio of customers is preferred.
• Excellent written and verbal communications skills required.

Responsibilities

• Support customers through their onboarding journey driving product adoption.
• Establish and maintain strong client relationships.
• Collaborate with the Technical Implementation team for data migration.

Skills

Customer-centric approach

Consultative skills

Communication skills

Organizational skills

Tech-savvy

Emotional intelligence

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Introduction

As a member of our global onboarding team, you will support our customers in the Americas region with realizing first value with ABC Glofox. You will be responsible for guiding customers through their onboarding, acting as a key resource, escalation point for platform queries, a trusted advisor and coach to ensure the customer is set up for success. The successful candidate will be an ambitious, customer-centric individual who can work cross-functionally to highlight, prioritize and seamlessly guide a customer through setup while maintaining a high level of engagement and managing blockers along the way.

What You’ll Do

• Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup.
• Establish and maintain strong relationships with clients to identify needs and set appropriate expectations and objectives.
• Manage scope, timelines, and define roles and responsibilities to ensure all onboarding milestones are met.
• Collaborate with the Technical Implementation team to ensure successful migration of customer data during the setup phase of the journey.
• Act as a product & industry champion, leveraging known & learned best practices to provide exceptional support during the onboarding phase.
• Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post-sale structure.
• Identify and escalate risks and work with leadership and other cross functional teams to overcome any barriers to onboarding.

What You’ll Need

• Bachelor’s degree or equivalent work experience
• 2-4 years of experience in a client facing role, SaaS experience highly preferred
• Basic knowledge of Microsoft Outlook, Teams, Word, and Excel
• Prior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) is preferred
• Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders
• Outstanding organizational, scheduling and time management skills.
• Tech-savvy with the ability to quickly learn new products and explain them to others.
• High emotional intelligence and interpersonal skills, with a focus on achieving positive customer outcomes.
• Coachable, self-motivated, curious and resilient
• A natural desire to build meaningful partnerships and seek out creative solutions for customers

And It’s Great to Have

• Proficiency in Spanish language
• Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio

What’s In It For You

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical / Dental / Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $60,000.00 – $70,000.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION :

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let\'s make your fitness vision a seamless reality, together.

Learn more at abcfitness.com

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!