Onboarding & Customer Success Specialist

Jobber; Canada; On-site; CAD 59,000; Full time

Job summary

A leading service technology company located in Canada seeks a Customer Onboarding Specialist to join their Success team. This role involves guiding small home service businesses through onboarding processes, ensuring they effectively use Jobber's solutions. The successful candidate will exhibit strong communication skills, adaptability, and a customer-focused mindset. This position comes with a total compensation package of $59,000 CAD, equity rewards, health, and wellness stipends.

Benefits

Health and wellness stipends

Retirement savings matching

Equity rewards

Talent development program

Qualifications

• Experience in a high touch customer service role, preferably in SaaS.
• Exceptional customer support and onboarding experience.
• Understanding of technology stack including Salesforce.

Responsibilities

• Guide customers through onboarding processes.
• Collaborate with teams to ensure customer success.
• Implement tailored solutions to drive business growth.

Skills

Customer service experience

Strong communication skills

Ability to build relationships

Performance driven

Patience and reliability

Agility and adaptability

Tools

Salesforce

Chili Piper

Slack

Job description

A leading service technology company located in Canada seeks a Customer Onboarding Specialist to join their Success team. This role involves guiding small home service businesses through onboarding processes, ensuring they effectively use Jobber's solutions. The successful candidate will exhibit strong communication skills, adaptability, and a customer-focused mindset. This position comes with a total compensation package of $59,000 CAD, equity rewards, health, and wellness stipends.