On-Site IT Technician & Team Lead (Mac + Networking)

Government of Canada; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A government organization is looking for a technical support analyst to provide customer service and support to users experiencing technical difficulties. The analyst will consult documents to solve problems, organize solution logs, and train users as needed. The position requires 7 months to less than 1 year of experience and a college education or equivalent. This role is on-site, with no remote work options, and a valid driver's licence is necessary. Benefits include bonuses and team building opportunities.

Benefits

Free parking available

Learning/training paid by employer

Team building opportunities

Mileage paid

Bonus

Qualifications

• Valid driver's licence is required.
• 7 months to less than 1 year of experience in technical support.
• Work must be completed at the physical location.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides and technical manuals to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect and maintain a problems and solutions log.
• Supervise other technical support workers.

Skills

Client focus

Excellent written communication

Excellent oral communication

Team player

Ability to multitask

Attention to detail

Time management

Manual dexterity

Initiative

Judgement

Education

College/CEGEP or equivalent experience

Tools

MAC

MS Office

MS Windows

MS Active Directory

Project management software

Networking software

Security software

Job description

A government organization is looking for a technical support analyst to provide customer service and support to users experiencing technical difficulties. The analyst will consult documents to solve problems, organize solution logs, and train users as needed. The position requires 7 months to less than 1 year of experience and a college education or equivalent. This role is on-site, with no remote work options, and a valid driver's licence is necessary. Benefits include bonuses and team building opportunities.