OMNI Department Manager

Walmart Canada Corp; Strathmore; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading retail company is seeking an OMNI Department Manager in Strathmore, Alberta. This role involves providing exceptional customer service, contributing to online grocery processes, and leading a team of OMNI Associates. Responsibilities include training staff, managing back office operations, and ensuring high cleanliness standards. Ideal candidates will have strong customer service skills and experience in team development.

Qualifications

• Customer service skills to assist with shopping needs.
• Ability to train and develop team members.

Responsibilities

• Participates in training and development of OMNI Associates.
• Completes Back Office Setup.
• Checks email and completes daily picks.
• Maintains cleanliness similar to fresh associates.

Job description

Position Summary…

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What you’ll do…

1. Participates in the training and development of all OMNI Associates.
2. Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
3. Check email and AMP+ for Action Items.
4. Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
5. Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location… 200 Ranch Market, Strathmore, AB T1P 0A8, Canada

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