Nordic Spa Concierge

Pomeroy Lodging; Kananaskis Village; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Spa Concierge, where your role is vital in creating unique spa experiences for guests. This position emphasizes personal communication and attention to detail, ensuring every guest feels welcomed and valued. You'll be part of a collaborative team that thrives on providing exceptional service in a fast-paced environment. With opportunities for personal growth and a commitment to wellness, this role offers a rewarding career path in the hospitality industry. If you are passionate about guest service and wellness, this is the perfect opportunity for you.

Benefits

Competitive wages and gratuities

Resort-wide and travel discounts

5 Personal Days per year after 90 days

Benefits plan

On-site accommodation or commuter allowance

Discounts on Retail Products and Spa Services

Qualifications

• Previous experience in Spa, Hospitality, or Guest Service roles is required.
• Excellent verbal communication skills and attention to detail are essential.

Responsibilities

• Deliver exceptional guest experiences and maintain a welcoming environment.
• Manage reservations and respond to guest inquiries to maximize satisfaction.

Skills

Guest Service

Communication Skills

Attention to Detail

Hydrotherapy Knowledge

Reservation Management

Education

Spa or Hospitality Experience

Retail Experience

Tools

Reservation Software

Point of Sale (POS) Systems

Job description

We are hiring for the role of Spa Concierge

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Qualifications:

• We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
• When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
• Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
• Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
• Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
• Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
• Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
• Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
• Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.
• Competitive wages and gratuities
• Resort-wide and travel discounts
• 5 Personal Days per year after 90 days of consecutive service
• Benefits plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services

Education & Experience:

• Previous Spa, Hospitality, Guest Service or Retail experience
• Excellent verbal communication skills are essential
• Previous Good with numbers, balancing daily sales, data collection
• Comfortable with technology and open to new learning
• Passion for Guest Service and Health and Wellness
• Previous reservation software and POS experience preferred

Working Conditions:

Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.

About the company

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging in secondary and tertiary markets with a range of hotels to serve every need.