NOC Analyst

Rogers Communications; Nova Scotia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking an RCO NOC Analyst in Nova Scotia to be integral in real-time monitoring and support of network systems. The role involves identifying and escalating network incidents, maintaining service reliability around the clock, and ensuring the highest performance of wireless and wireline infrastructure. This full-time position operates in a 24/7 center, requiring strong communication skills and the ability to work under pressure, with competitive salary and benefits for successful candidates.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Growth & Development Opportunities

Paid time off for volunteering

Wellness Programs

Qualifications

• 1–3 years of experience in a Network Operations Center or technical support role.
• Familiarity with TCP/IP, DNS, and DHCP.
• Comfortable working rotating shifts, including nights and weekends.

Responsibilities

• Monitor network alarms and performance dashboards.
• Identify and escalate network incidents or outages.
• Perform troubleshooting to isolate document issues.

Skills

Analytical skills

Problem-solving

Communication

Network monitoring

Ability to work independently

Education

College diploma or technical certification in Networking or related field

Tools

SolarWinds

PRTG

Nagios

Linux/Unix commands

Wireshark

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large‑scale, complex, and high‑visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who you are

As the RCO NOC Analyst you are responsible for the real‑time monitoring, analysis, and support of network systems to ensure maximum uptime and performance across our wireless and wireline infrastructure. This role plays a critical part in maintaining service reliability, quickly identifying and escalating network incidents, and ensuring proactive response to service disruptions. As a member of a 24/7 operations team, the NOC Analyst helps protect the customer experience by ensuring network health and stability around the clock.

What you’ll do

• Monitor network alarms, performance dashboards, and alerts across multiple platforms and technologies.
• Identify, triage, and escalate network events or outages to appropriate technical teams for resolution.
• Perform initial troubleshooting steps to isolate and document issues.
• Coordinate and communicate network incidents with internal teams and external partners.
• Maintain detailed shift logs, incident reports, and trouble tickets.
• Track ongoing outages and follow through to resolution to ensure service restoration.
• Proactively identify recurring issues and assist in root‑cause analysis and process improvements.
• Support after‑hours maintenance windows and planned network upgrades.
• Maintain situational awareness of network health and service availability.

What you bring

• College diploma or technical certification in Networking, Telecommunications, Information Technology, or a related field. Equivalent experience will be considered.
• 1–3 years of experience in a Network Operations Center, IT Help Desk, or technical support role.
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios, or similar).
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
• Understanding of incident management and escalation processes.
• Strong analytical and problem‑solving skills.
• Excellent communication and documentation abilities.
• Ability to perform in a high‑pressure, fast‑paced environment.
• Team‑oriented with the ability to work independently on shift.
• Comfortable working rotating shifts, including nights, weekends, and holidays.
• Certifications such as CompTIA Network+, CCNA, or equivalent considered an asset.
• Ideally experience with ISP networks, fixed wireless, coax or fiber systems.
• Familiarity with Linux/Unix commands or network troubleshooting tools (ping, traceroute, Wireshark, etc.).
• Understanding of SNMP‑based monitoring, performance thresholds, and network automation tools.

Work Environment

• 24/7 operations center environment with rotating shifts.
• Must be able to work independently with minimal supervision during off‑hours.
• Requires attention to detail and the ability to remain calm under pressure.
• Requires ability to pass and complete a criminal record check, credit check and a driver’s abstract.

What’s in it for you?

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth & Development Opportunities, including My Path: self‑driven career development program and Rogers First priority in applying to internal roles of interest.
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low or no‑cost fitness membership with access to virtual classes.
• Our commitment to the environment and diversity: work for an organization committed to environmental protection and strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups, including People of Colour, 2SLGBTQIA+, and Indigenous Peoples.

Background and Eligibility

To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.

Schedule: Full time – Variable shift – Length of Contract: Not Applicable (Regular Position). Work Location: 500 George St Suite 140 (7746), Sydney, NS. Travel Requirements: Up to 10%. Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract.

You matter to us! We believe that a diverse workforce is essential to a strong business, so everyone who applies for a job will be considered. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best.