NLSACPC Crisis & Support Line Volunteer

Volunteerstjohns; San Juan de Terranova; On-site; Full time

Job summary

A local support center in Terranova y Labrador seeks compassionate volunteers to assist survivors of sexual violence. Volunteers will receive training and engage in crisis intervention, advocacy, and community outreach. This role requires strong communication skills, empathy, and a commitment to supporting individuals in distress. Applicants must be at least 19 years old and ready to commit to ongoing service.

Benefits

Training and orientation

Feedback and support from staff

Recognition of efforts

Qualifications

• Must be at least 19 years old.
• Must have the ability to deal with people in crisis in a calm and effective manner.
• Must be open to ongoing self-care.

Responsibilities

• Provide confidentiality during support interactions.
• Accompany survivors to hospitals or police stations when on-call.
• Submit call statistics forms within 48 hours.

Skills

Communication skills

Crisis intervention

Empathy

Advocacy

Job description

Our volunteers become part of a dedicated group of people who provide an invaluable service to our community and to survivors of sexual violence in the province of Newfoundland and Labrador. Involvement with the Centre gives volunteers the opportunity to gain experience, knowledge, and skills in many areas, including crisis intervention, advocacy, not-for-profit organizations, and a variety of issues related to violence. Volunteers are trained to take shifts on our province-wide 24‑Hour Support and Information Line available at 1-800-726-2743.

Responsibilities

• Confidentiality
• Minimum number of shifts on the 24‑Hour Support and Information Line per month (changes with number of active volunteers)
• Accompany survivors to the hospital or police station when on‑call
• Attend one monthly Volunteer Meeting
• Submit Call Statistic Forms within 48 hours of receiving a call
• Commit to a minimum of one‑year volunteering with the NLSACPC; submit signed documentation as per NLSACPC policies (Confidentiality Agreement, Certificate of Conduct, Volunteer Contact Information, etc.)
• Commit to ongoing self‑care
• Support Centre outreach, education, and awareness initiatives

Commitment to Our Volunteers

• Training and orientation to perform required duties
• Feedback and support from fellow volunteers and staff
• Opportunities to use existing skills and develop new ones
• Recognition for efforts and accomplishments

Training and How to Apply

Our training takes place three times a year and is open to anyone who is interested in supporting people in crisis and is in a place in their lives where they have the capacity to do this incredibly difficult work. People who enjoy training are typically those who feel open to learning with others and want to help people in crisis. Training is open to all genders and gender identities. Our volunteers identify as feminist, pro‑choice, LGBTQ+ supportive, and empathetic.

All volunteers must be at least 19 years old, able to deal with people in crisis in a calm, effective, and non‑judgmental manner, have excellent communication and listening skills, be able to work without direct supervision, and support the beliefs, goals, and policies of the NLSACPC.

To apply for our next volunteer training session, please email sv [e-mail] for scheduling details and an application package.