Night shift Dispatcher

GardaWorld; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security services provider is seeking a Night Shift Dispatcher in Moncton, New Brunswick. The role involves handling service requests, scheduling and dispatching guards, and providing support to clients. Ideal candidates will possess Canadian citizenship, a high school diploma, and be fluent in both French and English. With competitive wages and comprehensive health benefits, this position offers ongoing training and opportunities for growth. Join us to make a difference in the security industry.

Benefits

Competitive wages

Comprehensive health benefits

Uniform provided free of charge

Opportunities for growth

Use of Force training

Qualifications

• Canadian citizenship or permanent resident status is required.
• Typing speed must be at least 40 words per minute.
• Must be fluent in English and French.

Responsibilities

• Answer incoming calls for service requests.
• Log requests and create service tickets.
• Schedule and dispatch guards.

Skills

Fluently bilingual French and English spoken

Typing speed of at least 40 words per minute

Knowledgeable in Microsoft 365 suite

Effective communication

Education

Canadian high school diploma or equivalent

Job description

Night shift Dispatcher

Business Unit: Security Services

Career Area: Security Guard

Location: Moncton, New Brunswick, CA Dieppe, New Brunswick, CA

Ready to suit up as a Dispatcher

If you are looking for a job where you have significant responsibility, this is the one for you. As a Dispatcher, you will play a key role in communication between agents, customers and account Manager!

We’re growing our ranks in Moncton ! With our wide variety of contracts, we have a position that will accommodate your needs and help you reach your goals.

What's in it for you?

We offer competitive wages $23 & comprehensive health benefits.

• This position follows a night shift schedule, operating on a 2 days on / 2 days off rotation.

Uniform provided free of charge.

Opportunities to grow alongside GardaWorld.

Continuing education through GardaWorld Campus like Use of Force training.

Responsibilities for Dispatcher

The dispatcher is the first line for service requests. The dispatcher is responsible for awnser calls, logging the request, dispatch available guards and confirming the service with the client.

Tasks include:

• Answering calls for service
• Create service tickets
• Scheduling employees
• Dispatching of guards by phone
• Documenting all call related information
• Provide support to guards and customers
• Email managers to escalation situations or concerns
• Other tasks assigned by coordinator, operations or Account Manager, as needed.

Qualifications for Dispatcher

• Canadian citizenship or permanent resident status.
• Canadian high school diploma or equivalent.
• Clear criminal record.
• Typing speedof at least40 words per minute.
• Fluently bilingual French and English spoken, advanced writing in English required (no writing in French required).
• Willingness to work shifts, including nights, weekends, and holidays.
• Knowledgeable in Microsoft 365 suit.
• Ability to take calls and communicate affectively.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.