Night Auditor-Courtyard by Marriott Nanaimo, BC

Courtyard by Marriott Nanaimo, BC; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality provider in Nanaimo seeks a dedicated Night Auditor for the overnight shift. This role is crucial as you will be the first point of contact for guests, ensuring their satisfaction through various tasks such as check-ins, handling requests, and resolving issues. The ideal candidate should have experience with hotel systems, strong communication skills, and a passion for service. This position offers a starting wage of $21.45 along with various employee benefits including vacation pay and career growth opportunities.

Benefits

Starting wage $21.45

Team Driven and Values Based Culture

Vacation & Holiday Pay

Same-day pay available

Career Growth Opportunities

Reduced Room Rates

Employee discount

Parental leave

Referral program

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Ability to stand for long periods and lift up to 50 pounds.
• Basic computer skills for reservations systems.

Responsibilities

• Check guests in and out, process payments accurately.
• Handle guest requests and solve problems as they arise.
• Communicate with other hotel departments to ensure guest satisfaction.

Skills

Communication skills

Customer service

Problem-solving

Basic math skills

Education

High School diploma or equivalent

Tools

Property management systems

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Courtyard by Marriott Nanaimo, BC.

Night Auditor (Overnight Shift 11 PM-7 AM)

The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record and process all guest calls, messages, requests, questions or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• Handling objects, products and computer equipment.
• Basic computer skills to operate various property management and reservations systems, etc.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Starting wage $21.45
• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same-day pay available
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee discount
• Parental leave
• Referral program