Network operations specialist

Xplore Inc.; Town of Woodstock; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading broadband company in Woodstock, NB is looking for a candidate with enterprise IT experience to maintain network operations and provide technical support. The ideal candidate should have a relevant degree and strong communication skills, and experience with LAN/WAN environments. The role requires monitoring and troubleshooting network devices, and ensuring standards in customer communication are met. This position emphasizes collaborative work between technical teams.

Qualifications

• 2-5 years of enterprise IT experience in an enterprise computing environment.
• Minimum of 2 years’ experience in the operation of LAN and WAN environment.
• Background in point to multipoint wireless networks and/or VSAT networks.

Responsibilities

• Maintain and support operation of network devices like switches and routers.
• Provide 3rd level technical support for unresolved technical issues.
• Monitor network alarms and troubleshoot failures.

Skills

Technical support skills

Communication skills

Problem-solving

Liaising

Education

Relevant Diploma/Degree in IT

Tools

SNMP

HTTP

VoIP

Databases

Job description

This position is based in Woodstock, NB. To service the area effectively & efficiently the candidate must be based out of Woodstock NB. By the effective date, you are required to willingly relocate to Woodstock, NB area or a suitable neighbouring region as agreed upon with your Manager. Failure to comply with this condition may result in disciplinary action up to and including revocation of the offer.

Key responsibilities

• Maintain and support operation of Fixed Wireless, Fibre to the Premise, Satellite and IP devices (switches, UPS etc.)
• Provide 3rd level technical support for Tier 2 unresolved technical issues on the phone and through tickets
• Act as technical liaison between Engineering, Network Operations and Field Operations
• Maintain network elements (switches, routers, backhaul, and access points). Perform proactive analysis of network statistics to determine potential fault trends
• Handle emergency escalations in a prompt and efficient manner while adhering to procedures, templates and ticketing practices
• Ensure appropriate standards are adhered to when communicating with customers and cross functional teams
• Act as a technical liaison between internal groups and external partners
• Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner

The ideal candidate will possess

• A relevant Diploma/Degree or a combination of practical work experience and education
• 2- 5 years of enterprise IT experience in an enterprise computing environment
• Minimum of 2 years’ experience in the operation of LAN and WAN environment
• A broad knowledge of IT and business processes required in support of enterprise application delivery environments
• Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers
• Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
• Excellent written and verbal communication skills

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.