Network and Server Technician

City of Vancouver - CA; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major public library system in Metro Vancouver is seeking a Network and Server Technician. This role involves configuring and maintaining networks, providing user support, and handling server issues. Ideal candidates possess a degree in Computer Science and have at least three years of data network experience. Strong skills in problem-solving, excellent communication, and knowledge of Cisco devices are essential. The position is full-time, with a work schedule of Monday to Friday, including occasional shifts on evenings or weekends.

Qualifications

• 3 years of data network experience, at least 1 in enterprise.
• Cisco certification (CCNA, CCNP, or CCIE) preferred.
• Experience troubleshooting network and server issues.

Responsibilities

• Configure and maintain VPL's local staff, public, and wifi networks.
• Support users with smartphones, backup, and network storage.
• Manage firewalls and related access issues.

Skills

Network hardware knowledge

Backup techniques knowledge

Problem-solving ability

Excellent communication skills

Experience with Cisco devices

Education

Bachelor’s degree in Computer Science or related field

Tools

Cisco routers

Windows OS

MS Office

Job description

Company: Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Job Summary

The Network and Server Technician performs technical and analytic work relating to the investigation, configuration, implementation and post-implementation review of the VPL network and servers and associated infrastructure. This position configures, installs, supports, monitors and maintains the Library’s local staff, public and wifi networks. Data, voice, video, and wireless network services are dependent on these networks. This position works with internal VPL teams and the CoV Network team to establish/install new services and connectivity to new locations/sites and will work with Senior Network Specialist to complete needs assessments including the network equipment requirements. This position is responsible for the following:

• Provisioning and supporting VPL smartphones
• Planning, configuring and validating backups and restores for all VPL servers and applications
• Day-to-day management of VPL’s firewalls, including resolving related access issues
• Coordinating with vendors on OS and software licenses, equipment orders and maintenance contracts
• Providing direct end-user support related to smartphone, backup, network storage, and email
• Managing IT asset system responsibilities and ensuring compliance with VPL IT security standards

Work is performed under supervision, with some independent judgement and action exercised in the analytical and technical aspects of the work. The more complex work or issues are carried out under the guidance of the Senior Network Specialist or Manager. This position has access to highly sensitive and business critical data from all Library departments.

Job Requirements

Education/Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent training and experience related to the work
• Current Cisco Certification (CCNA, CCNP, or CCIE or equivalent) is an asset

Experience:

• Three years related data network experience, at least one in an enterprise environment
• Cisco switch and router troubleshooting and installation experience
• Experience in analyzing and resolving network and server hardware and software problems in a timely and accurate manner

Knowledge, Skills & Abilities:

• Considerable knowledge of network and communications hardware such as switches, routers and firewalls
• Considerable knowledge of backup techniques and technologies including disk and tape
• Considerable knowledge of server operations, including virtualization, storage management, OS licensing, server resource management
• Knowledge of network, server and storage monitoring and reporting tools
• Thorough working knowledge of office productivity tools (e.g. Windows, MS Office, MS Project, Visio etc.)
• Excellent oral and written communication skills
• Ability to problem-solve
• Ability to analyze and resolve network and server hardware and software problems in a timely and accurate manner
• Ability to establish and maintain effective working relationships with users, staff and vendors and service technicians
• Ability to work with technical and non-technical staff
• Ability to prepare reports in clear and non-technical language
• Capable of handling confidential, business critical and sensitive information in a position of trust
• Ability to use hardware support tools for maintaining and installing equipment
• A current and valid Class 5 BC drivers license is required
• An Enhanced Reliability Check security clearance is a requirement of this position

Worksite: Information Technology Services

Affiliation: CUPE 391

Employment Type: Regular Full-Time

Salary: $47.62 to $56.27 per hour

Work Schedule: Monday to Friday 9:00am – 5:00pm on-site shifts, occasionally scheduled mornings, evening, or weekend work.

Note

Work schedules may change with reasonable notice

Only shortlisted candidates will be contacted.

As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil-Waututh people.

While the Library thanks you in advance, only those candidates being considered will be contacted.