Navigateur(trice) de l’accès aux patients/Patient Access Navigator, Patient Services – Québec

Amgen; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading biotechnology company is looking for a professional to manage patient onboarding and support services. This remote position requires a Nursing Degree and bilingualism in French and English. Responsibilities include liaising with healthcare professionals, providing logistical assistance, and helping patients navigate therapies. The ideal candidate will have strong organizational skills and a background in patient support. Join us to make a positive impact on patient access to innovative therapies.

Benefits

Career advancement opportunities

Competitive rewards plans

Collaborative work environment

Qualifications

• Bachelor's Degree with 2 years of experience or College diploma and 4 years of related experience.
• Nursing Degree (RN, RPN, LPN) is required.
• Bilingualism in French and English with effective communication skills in English.

Responsibilities

• Enroll and onboard patients into patient services program.
• Liaise with healthcare professionals to facilitate patient access.
• Provide logistical and non-medical educational assistance.

Skills

Bilingualism in French and English

Strong organizational skills

Communication skills in English

Attention to detail

Proficiency in Microsoft Office

Education

Bachelor's Degree with 2 years of experience

Nursing Degree (RN, RPN, LPN)

Tools

Salesforce

Microsoft Office

Job description

Employer Industry: Biotechnology

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Competitive and comprehensive Total Rewards Plans aligned with local industry standards
• Work remotely from anywhere in Quebec
• Collaborative and supportive work environment
• Chance to make a positive impact on patient access to innovative therapies

What to Expect (Job Responsibilities)

• Enroll and onboard patients into Amgen’s Patient Services Program
• Liaise with healthcare professionals to facilitate patient access to therapies and support services
• Provide logistical and non-medical educational assistance to patients, caregivers, and clinic staff
• Support patients in navigating the reimbursement process for prescribed therapies
• Coordinate Free of Charge Goods (FOCG) and bridge therapies for eligible patients

What is Required (Qualifications)

• Bachelor's Degree with 2 years of experience or College diploma and 4 years of related experience
• Nursing Degree (RN, RPN, LPN) is required
• Bilingualism in French and English, with effective communication skills in English
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)

How to Stand Out (Preferred Qualifications)

• Minimum of 2 years of experience in patient support/reimbursement or 3 years in a service-oriented environment
• Experience with Patient Support Programs
• Familiarity with Health Canada requirements
• Experience with Salesforce or other relevant CRM systems
• Strong analytical skills and strategic thinking

#Biotechnology #PatientServices #CareerGrowth #RemoteWork #HealthcareSupport