National Release Manager

Delmar International; Windsor; On-site; CAD 75,000 - 90,000; Full time

Job summary

A customs brokerage firm in Windsor is seeking a National Release Manager to oversee after-hours operations, ensuring timely customs processing. Candidates should have a minimum of 5 years in the Customs Brokerage industry, excellent interpersonal skills, and a strong understanding of Canadian customs regulations. This role offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Comprehensive Benefits package

Education Reimbursement Program

Fitness reimbursement program

Work-life balance

Qualifications

• Minimum 5 years of experience in the Customs Brokerage industry.
• Strong knowledge of Canadian customs regulations & trade processes.
• CCS, CTCS, LCB designations are preferred.

Responsibilities

• Oversee after-hours release operations to ensure timely customs processing.
• Monitor customs rejects and distribute workload to teams.
• Act as main point of contact for shipment-specific issues.

Skills

Experience in Customs Brokerage

Knowledge of Canadian customs regulations

Proficiency in MS Office

Staff management experience

Attention to detail

Education

College Diploma in International Transportation & Customs

Tools

CargoWise One

Job description

Mandate :

Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.

Responsibilities :

• Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards
• Conducting secondary audits on regulated shipments
• Managing urgent release requests
• Monitoring and communicating system outages
• Ensuring accurate transmission of entries under hard-stop conditions
• Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required.

Requirements :

Minimum 5 years of experience in the Customs Brokerage industry

College Diploma in International Transportation & Customs or related field is preferred

Experience with staff management is considered an asset

Strong knowledge of Canadian customs regulations & trade processes and programs

CCS, CTCS, LCB designations are preferred

Experience inCargoWise One system, or related brokerage systems is considered an asset

Proficiency in MS Office

What You Offer :

Ability to work independently (drive and self-starter / self-managed) and in a team environment

Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion

Excellent oral and written communication skills

Exceptional customer service skills

Extremely detail-oriented and organized

What We Offer :

Equal opportunity employer

Competitive compensation

Comprehensive Benefits package, including fitness reimbursement program(s)

Education Reimbursement Program

Balance between work and home life