Murex Credit/Rates Functional Support team

CGI; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in Montreal is seeking a Bilingual Functional Support Specialist to join the Murex Credit/Rates team. This role involves ensuring smooth day-to-day operations by resolving incidents and answering queries from traders. Candidates must have a strong understanding of financial markets, particularly in derivatives, and at least 3 years of relevant experience. Strong communication skills in both French and English are essential. The role offers opportunities for career advancement within a diverse and collaborative work environment.

Benefits

Opportunities for career growth

Collaborative work environment

Focus on diversity and inclusion

Qualifications

• Bilingualism (French and English) is required for this position.
• Minimum of 3 years of relevant experience in a high-pressure trading environment.
• Strong understanding of financial markets, particularly in Credit Derivatives and Fixed Income.

Responsibilities

• Provide daily functional support to Front Office users, mainly traders and Sales.
• Investigate and resolve production incidents collaborating with other support teams.
• Perform daily operational checks to maintain production environment stability.

Skills

English

French

Functional Analysis

Incident Management

Murex

Job description

Position Description

The BANK platform is using the Murex V3 solution for its Front Office fixed income and credit derivative activity. Trading is ensured 24/24 from Asia to the US, with teams deployed in Tokyo, Hong Kong, Singapore, London, Paris, New York, and Montreal. Murex is the key element to ensure real‑time control of PNL and sensitivities, produce end‑of‑day risk indicators, and support regulatory reporting on the credit/rates derivatives perimeter. As part of the team maintaining this central piece of IT architecture, you will deal with a particularly wide and rich scope — in terms of functional coverage, implemented Murex modules, and the variety of stakeholders you will interact with.

Your future duties and responsibilities

You will be part of the Murex Credit/Rates Functional Support team with a focus on the Front Office. Your main task will be to keep the day‑to‑day operations of the business running smoothly by resolving incidents, answering requests and queries from traders and other system users, and driving continuous improvement initiatives aimed at enhancing the platform's stability and quality.

• Provide daily functional support to Front Office users (mainly traders and Sales) and ensure clear, proactive communication with all stakeholders.
• Investigate and resolve production incidents in collaboration with other Murex support teams.
• Perform daily operational checks and ensure the stability of production environments.
• Work closely with developers to deliver long‑term solutions and enhancements that improve system performance and usability.
• Drive continuous improvement initiatives to enhance platform quality, reduce incidents, and streamline user experience.
• Collaborate efficiently with global support teams in Paris, New York, Hong Kong, and Bangalore to ensure seamless follow‑the‑sun coverage.
• Deliver user training sessions and produce clear documentation for end users.

Required qualifications to be successful in this role

Bilingualism (French and English) is required for this position due to the nature of the role requiring interactions with domestic and global clients.

• Strong understanding of financial markets, particularly in Credit Derivatives, Fixed Income, Repos, and Interest Rate Derivatives.
• Solid knowledge of vanilla financial products, including valuation principles and risk sensitivities.
• Prior experience working directly with Front Office traders in a high‑pressure trading environment – ability to communicate effectively and manage expectations.
• Good knowledge of Murex Front‑Office tools on MX.III (Pricing, Simulation, Market Data, Standard Reports).
• Strong communication, interpersonal, and stakeholder management skills.
• Proactive mindset with the ability to operate effectively in a dynamic, challenging, and time‑sensitive environment.
• Minimum of 3 years of relevant experience.
• Experience working offshore is a plus.
• English mandatory, French is an asset.

Skills

• English
• French
• Functional Analysis
• Incident Management
• Murex

What you can expect from us

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal‑opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.