Mortgage Servicing Specialist, Remote

Canadian Imperial Bank of Commerce; Regina; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading financial services institution is seeking a remote Mortgage Customer Service Representative to engage with clients about mortgage products. The role involves analyzing client needs, providing detailed product explanations, and collaborating with teams to resolve issues. Ideal candidates will have strong problem-solving skills and the ability to work independently in a remote environment.

Benefits

Competitive salary and benefits program

Incentive pay and banking benefits

Defined benefit pension plan

Employee share purchase plan

Opportunity for career growth and development

Qualifications

• Ability to work independently in a private and quiet workspace.
• Wired internet connection capable of supporting high-quality calls.
• Knowledge of mortgage products and regulatory requirements.

Responsibilities

• Serve as the primary point of contact for clients regarding routine mortgage inquiries.
• Analyze customer financial needs and identify opportunities to cross-sell additional banking products.
• Provide detailed explanations of mortgage products and ensure client understanding of issues.

Skills

Client engagement skills

Problem-solving abilities

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Competitive salary and benefits program
- Incentive pay and banking benefits
- Defined benefit pension plan and employee share purchase plan
- Opportunity for career growth and development through initiatives like Purpose Day
- Work remotely with occasional on-site requirements
- Supportive and inclusive work environment that values diversity

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for clients regarding routine mortgage inquiries
- Analyze customer financial needs and identify opportunities to cross-sell additional banking products
- Provide detailed explanations of mortgage products and ensure client understanding of issues
- Collaborate with internal teams to resolve client issues and improve service delivery
- Stay informed about mortgage products, policies, and market trends to better assist clients

What is Required (Qualifications):
- Ability to work independently in a private and quiet workspace
- Wired internet connection capable of supporting high-quality calls
- Strong client engagement skills with a focus on customer experience
- Excellent problem-solving abilities to address client issues effectively
- Knowledge of mortgage products and regulatory requirements

How to Stand Out (Preferred Qualifications):
- Experience in a call center or client service role within the banking or financial services industry
- Familiarity with CIBC's mortgage products and policies
- Proven ability to analyze complex financial needs and recommend appropriate solutions

#Banking #CustomerService #RemoteWork #CareerGrowth #FinancialServices

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