Merchant Success Associate - REMOTE

Jobgether; Remote; CAD 60,000 - 80,000; Full time

Job summary

A partnership recruitment service is seeking a Merchant Success Associate to drive the engagement and success of Growth tier merchants. This role is crucial for building systems and resources to help merchants thrive. Key responsibilities include designing onboarding webinars, facilitating education, and monitoring success metrics. The ideal candidate will have 1-8 years in Customer Success or related fields with strong organizational and communication skills. Embrace a remote-first culture in this dynamic environment.

Benefits

Direct influence on growing brands

Work with top e-commerce brands

Collaborative environment

Remote culture promoting flexibility

Qualifications

• 1-8 years of experience in related fields.
• Comfortable using automation tools.
• Strong communication for simplifying complex concepts.
• Highly organized, managing multiple accounts efficiently.
• Resourceful in a fast-paced, high-growth environment.

Responsibilities

• Design and manage webinars and automated campaigns.
• Facilitate smooth onboarding for merchants.
• Collaborate with Marketing and Product for resources.
• Monitor metrics and address potential issues.
• Master the Skio platform to enhance ROI.
• Develop a self-service resource library.

Skills

Customer Success

Onboarding

Sales Development

Technical Support

Communication Skills

Organization

Problem-Solving

Tools

Automation Tools

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Merchant Success Associate. In this role, you will be the driving force behind the success and activation of a rapidly expanding base of Growth tier merchants. Your work will impact hundreds of businesses at once, as you build systems, content, and programs to help them thrive. You'll ensure that merchants can capitalize on their opportunities from the get-go, all while simplifying complex features and providing the necessary resources for ongoing success.

Accountabilities

• Design and manage webinars, automated email campaigns, and in-app messaging for merchant success.
• Facilitate smooth onboarding to ensure merchants quickly achieve their 'aha!' moment.
• Collaborate with Marketing and Product teams to create educational resources.
• Monitor merchant health metrics and proactively address potential issues.
• Master the Skio platform to enhance merchants' return on investment.
• Develop a self-service resource library to empower merchants.

Requirements

• 1-8 years of experience in Customer Success, Onboarding, Sales Dev, or Tech Support.
• Comfortable with automation tools for effective communication.
• Strong communication skills with the ability to simplify complex concepts.
• Highly organized and capable of managing multiple accounts efficiently.
• Resourceful in finding solutions in a fast-paced, high-growth environment.

Benefits

• Directly influence the success of numerous growing brands.
• Work with top e-commerce brands and be at the forefront of subscription innovations.
• Collaborate with passionate teams and have direct access to Product and Engineering.
• Embrace a remote-first culture that promotes flexibility and high-impact results.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.