Member Services Pro — Contract Frontline Support

Miles Employment Group; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A professional association in Vancouver is seeking a Member Services Representative for a contract role starting ASAP until the end of December, with a possibility of extension into 2026. The ideal candidate will have strong customer service skills and at least 2 years of experience in a related field. Responsibilities include serving as the first point of contact for members and providing assistance with membership-related inquiries.

Benefits

Opportunities for professional growth

Supportive and collaborative environment

Meaningful mission supporting professional excellence

Qualifications

• Minimum 2 years of experience in a customer service or office environment.
• Proficiency in Microsoft Office programs.
• Excellent command of the English language, both spoken and written.

Responsibilities

• Serve as the first point of contact for members, primarily over the phone, email, and in person.
• Provide information related to membership and event ticketing.
• Ensure all member interactions are handled efficiently and professionally.
• Collaborate with team members to maintain responsive front-line operations.

Skills

Customer service

Administrative skills

Problem-solving

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Member Services Representative - Contract

Join Our Professional Association client as a Member Services Representative for a contract role that starts asap through until the end of December with a potential extension into 2026!

Location: Vancouver West Side
Hours: 9am-5pm Monday – Friday
Contract Starts: Asap – End of December possible extension into 2026
Pay: $26.00 per hour plus vacation pay

Are you passionate about delivering exceptional service and creating meaningful member experiences? Do you enjoy connecting with people, solving problems, and being part of a team that values collaboration and professionalism? If so, we’d love to have you join our team!

Our Professional Services Client is dedicated to supporting and advancing their members, professionals who make a difference in their field every day. As a Member Services Representative, you’ll be the friendly voice and helpful contact who ensures our members receive timely, accurate, and professional support.

What You’ll Do

• Serve as the first point of contact for members, primarily over the phone, and also via email and in person.
• Provide information and assistance related to membership, Professional Development Program registration, event ticketing, and retail sales.
• Ensure all member interactions are handled efficiently, accurately, and with exceptional and professional service.
• Collaborate closely with team members to maintain smooth and responsive front-line operations.
• General Administrative Assistant duties

Who You Are

• You’re enthusiastic, personable, and committed to outstanding customer service.
• You are adaptable, flexible and pro-active and have strong administrate skills
• You thrive on solving problems and ensuring members feel valued and supported.
• You communicate clearly and professionally — both verbally and in writing.
• You enjoy being part of a collaborative, purpose-driven team.

What You Bring

• Minimum 2 years of experience in a customer service or office environment.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Proven administrative and data entry skills and excellent attention to detail.
• Excellent command of the English language, both spoken and written.

Why You’ll Love Working With This Professional Association

• Be part of a respected professional association that makes a positive impact in its industry.
• Work in a supportive, collaborative environment that values respect, integrity, and teamwork.
• Gain opportunities for professional growth and development.
• Contribute to a meaningful mission — supporting members who advance professional excellence every day.

If you’re someone who enjoys providing service that exceeds expectations and takes pride in representing a professional community, we’d love to hear from you!

Apply today and help our client continue delivering exceptional value to their members!