Member Services Associate - Corporate Office

ClubLink; King; On-site; CAD 30,000 - 60,000; Full time

Job summary

A golf services company in Ontario is seeking a Member Services Associate to provide excellent customer service to members and guests. Responsibilities include handling inquiries, resolving issues, and maintaining accounts. The ideal candidate is detail-oriented, a team player, and has a strong customer service background. Bilingual in French and English is a plus. This role offers the opportunity to work in a dynamic environment.

Qualifications

• Strong background in customer service.
• Knowledge of accounting principles.
• Bilingual in French and English is an asset.

Responsibilities

• Serve as first point of contact for Member inquiries.
• Investigate inquiries and resolve issues.
• Track Member issues and ensure satisfaction.
• Monthly reporting of delinquent accounts.
• Update Member information as necessary.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team player

Detail oriented

Tools

Word

Excel

Outlook

Adobe Pro

Job description

Overview

ClubLink is Hiring!

You pride yourself on your professionalism working with the Members/Guests and internal departments within the organization. The Member Services department provides a variety of customer services to all ClubLink Members and Guests through application of knowledge of our organization and its services. Associates assist Members and Guests with all inquiries and concerns and ensure the standard for customer service is maintained. Excellent communication skills, a positive attitude, problem solving and the ability to multitask at high levels are essential assets.

Responsibilities

• Working in a call centre environment, serve as first point of contact for all ClubLink Member inquiries and tee times bookings
• Investigate inquiries and concerns about service/product/accounts and solve issues that can be readily resolved
• Track all Member issues and follow up to ensure satisfaction and resolution
• Responsible for the all aspects of accounts receivable and membership inquiries
• Monthly reporting of delinquent accounts and sending appropriate correspondence to Members as necessary
• Post adjustments to Member accounts
• Assist in month end accounts receivable procedures.
• Update any Member information such as address, contact information etc.
• Provide superior customer service and work quality while demonstrating excellent attention to detail, flexibility, and innovation in resolving problems.

Qualifications

• Team Player
• Knowledge of accounting principles
• Strong background in customer service
• Strong oral and written communication skills
• Strong organization, detail oriented, analytical and problem solving skills
• Working knowledge of Word, Excel, Outlook, and Adobe Pro
• General Knowledge of golf
• Bilingual in both official languages, French and English, a definite asset

ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact [e-mail] if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.