Medical Office Assistant

WELL Health Technologies Corp. (TSX: WELL); North Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent healthcare provider in North Vancouver seeks a motivated Medical Office Assistant to support physicians and enhance patient care in a team-based setting. Responsibilities include administrative, lab, and patient care duties. Ideal candidates should possess excellent customer service skills, a high school diploma, and be able to manage varying shifts. Experience with EMR systems is a plus. The position offers a pay range of $21.00 - $23.00 CAD per hour, reflecting fair compensation principles.

Benefits

Diverse and inclusive workplace

Commitment to employee well-being

Qualifications

• High school diploma or the equivalent.
• Experience as an MOA or MOA programs certification is an asset.
• Ability to work varying shift patterns including evenings and weekends.

Responsibilities

• Answer calls and greet patients in a respectful manner.
• Collect and prepare laboratory specimens.
• Coordinate patient care through the clinic.
• Maintain patient confidentiality.

Skills

Exceptional customer service skills

Strong verbal and written communication skills

Attention to detail and ability to organize work

Ability to analyze and problem-solve

Ability to work independently and as a team

Education

High school diploma

Tools

EMR system OSCAR

Job description

Entity: WELL Health Clinic Network Inc.

Position Title: Medical Office Assistant

Hourly Pay range: $21.00 - $23.00 CAD per hour

Job Class: Part Time

Work Location: WELL Health Medical Clinic - Centreview, Vancouver, BC

About The Company

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL". As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes.

For more information about the companies, visit www.well.company, wellclinics.ca

Position Summary

The Company is currently searching for a motivated team player to join the exciting, fast-growing company. You will be working in a team-based environment to support physicians in delivering excellent patient care. If you love helping people, this job is for you.

What You Will Be Doing

• Administrative duties – answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, result management and handle billing.
• Lab duties – include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
• Patient care duties – coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room.
• General duties – ensure to keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

You Have

• High school diploma or the equivalent.
• Exceptional customer service skills.
• A team player.
• Strong verbal and written communication skills.
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve and take the initiative.
• Open and accountable.
• Ability to work varying shift patterns as needed by the clinic (including evenings and weekends).
• Experience as an MOA or MOA programs certification is an asset.
• Experience with EMR system OSCAR and a good understanding of MSP billing are assets.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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