Medical Office Administrator

LMC Healthcare; Oakville; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in Ontario is looking for a Medical Office Administrator to work permanently part-time at the Oakville clinic. The role includes check-in/out duties, managing patient communications, maintaining health records, and coordinating services. Candidates should have relevant education or experience in a medical office environment along with strong customer service skills. Join a dedicated team focused on transforming diabetes care for patients.

Qualifications

• Post-secondary education in a Certified Medical Office Administration Program or equivalent experience.
• Experience working in a medical office environment.
• Proficient in electronic medical records and medical terminology.

Responsibilities

• Perform check-in and check-out duties.
• Manage phone calls, voicemails, and patient emails.
• Maintain providers' schedules and confirm appointments.
• Review and update patient health records.
• Coordinate visits across multidisciplinary services.

Skills

Customer service experience

Knowledge of Electronic Medical Records

Proficient computer skills

Knowledge of medical terminology

Education

Post-secondary education in a Certified Medical Office Administration Program

1-3 years of experience in a medical office environment

Job description

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient‑centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for a Medical Office Administrator who can work for us on a permanent part‑time basis (minimum 3 days/week) supporting our LMC Oakville clinic (3075 Hospital Gate. Suite 301. Oakville, ON).

Responsibilities

• Performs check‑in and check‑out duties
• Manages phone calls, voicemails and patient emails
• Maintains providers' schedule including confirming, scheduling and provider templates
• Reviews and updates patient’s health records
• Coordinates the patients' visits across LMC's multidisciplinary services
• Ensures that patients' required investigations are available and liaises with medical facilities or by means of electronic software
• Assisting with scheduling referrals and diagnostic service appointments for all patients
• Uploads faxes and scans in a timely manner
• Addresses patients' concerns or inquiries
• Handles incoming and outgoing mail, and shipments
• Maintains and orders the office and medical supplies, materials, and equipment
• Responds to physician‑assigned tasks and inquiries
• Processes patient’s accounts receivables and payable (credit card, debit, and cash payments)
• Completes third‑party forms and letters in compliance with legal requirements
• Attends required departmental and company‑wide meetings
• Assists with various administrative duties, as assigned
• Medical Assistant support, as needed
• Individuals in this position will be cross trained by other departments to be able to assist them should the need arise

Requirements

• Post‑secondary education in a Certified Medical Office Administration Program or 1‑3 years of similar experience working in a medical office environment is required.
• Experience working in a medical office environment.
• Customer service experience
• ficient knowledge of Electronic Medical Records.
• Sound knowledge of medical terminology
• Proficient computer and typing skills

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.