Medical Office Administrative Assistant

REP PHYSIO; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A modern physiotherapy clinic in Edmonton is looking for a Medical Office Assistant to manage clinic operations and assist clients. The role requires excellent communication and organizational skills, with a focus on client care. Ideal candidates will have medical office training and a year of administrative experience. A friendly, reliable demeanor and ability to handle flexible shifts are essential. The position offers competitive pay and various benefits.

Benefits

Extended health care

Flexible schedule

On-site gym

Store discount

Qualifications

• 1+ year of experience as a receptionist or administrative assistant.
• Comfortable with early mornings and/or evening shifts.
• Reliable transportation required.

Responsibilities

• Open and close the clinic.
• Manage communications through various channels.
• Schedule and confirm appointments.

Skills

Communication skills

Organizational skills

Confidentiality

Education

Medical Office Assistant diploma or equivalent experience

Tools

EMR systems (Practice Perfect)

Job description

About Us

REP Physio is a modern, multi-disciplinary physiotherapy clinic with two locations in south Edmonton, proudly serving the community since 2016. We’re known for our welcoming atmosphere, excellent client care, and strong team culture. Our 3rd location in Riverbend is opening this September and we are looking for a dynamic and dedicated individual to join our team.

The Opportunity

We are currently looking for a friendly, reliable, and highly organized Medical Office Assistant (MOA) to join our Riverbend clinic team. The ideal candidate is a strong communicator, quick learner, and thrives in a fast-paced environment.

Key Responsibilities

• Opening and closing the clinic
• Managing phone, email, text, and website chat communications
• Scheduling, confirming, and following up on appointments
• Assisting clients with intake forms and EMR document scanning
• Direct billing: MVA, WCB, and private insurance
• Processing and entering client payments
• Liaising with insurance adjusters, WCB case managers, and other healthcare professionals
• Maintaining client records and progress tracking
• General clinic cleaning and support duties as needed
• Supporting therapists with administrative tasks

What We’re Looking For

Required:

• Medical Office Assistant diploma or equivalent experience
• 1+ year of experience as a receptionist or administrative assistant
• Comfortable with early mornings and/or evening shifts (5 days/week)
• Reliable transportation
• Dependable, friendly, and professional
• Excellent interpersonal and organizational skills
• Ability to work independently with minimal training
• Strong confidentiality and discretion
• Candidates must have a flexible schedule and a proven track record of reliability, including consistent attendance and punctuality.

Preferred Assets

• Experience with EMR systems (especially Practice Perfect)
• Knowledge of direct billing, MVA, and WCB procedures
• Ability to multitask in a busy environment
• Detail-oriented with strong written and verbal communication

Work Schedule

• Opening Shift: 6:30 AM – 2:30 PM
• Closing Shift: 12:00 PM – 8:00 PM
• Midday Shifts: As needed (e.g., 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM)
• Saturday Shift: 8:00 AM – 2:00 PM (on rotation or as needed)

Positions available: 1

To Apply

If you meet the qualifications and are excited to join a dynamic, client-centered team, please email your resume and cover letter to: [e-mail]

Michelle, Office Manager

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $17.00-$18.00 per hour

Benefits

• Extended health care
• Flexible schedule
• On-site gym
• Store discount

Education

• DCS / DEC (preferred)

Experience

• administrative assistant: 1 year (required)
• receptionist: 1 year (required)

Work Location: In person