Medical Billing Team Lead

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A financial services company in Toronto is seeking a skilled professional in healthcare administration focused on medical billing services. The role requires over 5 years of experience in health care administration, strong customer service skills, and team management abilities. You will maintain customer records, process claims, and assist in operational scaling. The successful candidate will thrive in a collaborative environment and enjoy a comprehensive benefits program, including competitive compensation and career growth opportunities.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Stock options where applicable

Dedicated Team Lead for career growth

Qualifications

• 5+ years of health care administration and customer service experience.
• 2+ years experience with Manitoba (MHSIP) AND Saskatchewan (MSB) Provincial Billing.
• 2+ years experience working with Accuro or Telus EMRs.
• 1+ years of team management experience.
• Strong communication skills with clients and internal stakeholders.

Responsibilities

• Maintain accurate customer account records.
• Process medical claims.
• Respond to billing questions.
• Assist in scaling operations.
• Resolve issues efficiently and effectively.

Skills

Active Learning

Adaptability

Billing

Collaborating

Communication

Critical Thinking

Customer Service

Detail-Oriented

Electronic Health Records (EHR)

Interpersonal Relationship Management

Operational Delivery

Professional Etiquette

Team Management

Time Management

Work Collaboratively

Education

Graduate degree in health care administration or equivalent experience

Tools

SharePoint

Metabase

Confluence

Outlook

Excel

Job description

Job Description

Dr.Bill is a trusted medical billing partner that provides fast, accurate, and reliable billing services for physicians and administrators across various provinces. Since 2009, billing experts in combination with our software have maximized revenue for physicians while saving them time. At Dr.Bill, we are committed to maintaining the highest levels of integrity and professionalism while providing a flexible work environment. In this dynamic role, the successful candidate will work with our Manitoba and Saskatchewan Billing Operations Team to provide exceptional service to our customers and grow the Dr.Bill brand of excellence. This role will be based can be based in Manitoba, Saskatchewan, British Columbia, Alberta or Ontario.

What Will You Do?

• Maintain accurate customer account records
• Process medical claims
• Reconcile monthly remittance advice
• Generate billing reports
• Resolve issues efficiently and effectively
• Respond to billing questions
• Provide claim recommendations when applicable
• Respond to physician and internal communications in a timely manner
• Assist in scaling operations

What do you need to succeed? Must have;

• 5+ years of health care administration and customer service experience
• 2+ years experience with Manitoba (MHSIP) AND Saskatchewan (MSB) Provincial Billing
• 2+ years experience working with Accuro or Telus EMRs
• 1+ years of team management experience
• Strong cross functional capabilities to identify interdependencies between teams
• Proactive identification of problems and solution implementation
• Strong communication skills with clients and internal stakeholders
• Ability to create quality internal documentation
• Comfortable working with some ambiguity with an adaptable mindset
• Experience planning, scheduling and resource allocation
• Deadline-driven and results-oriented; coaching team to deliver high quality standards while handling a variety of tasks and deadlines simultaneously

Nice to Have

• Previous experience working with an EMR or EHR company directly
• Graduate degree in health care administration or equivalent experience
• Proficient in SharePoint, Metabase, Confluence, Outlook, Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• The tools you need to stay connected, work collaboratively, and design efficiently
• A dedicated Team Lead who will support, coach, and work with you to develop an individual career growth plan
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team

Job Skills

Active Learning, Adaptability, Billing, Collaborating, Communication, Critical Thinking, Customer Service, Detail-Oriented, Electronic Health Records (EHR), Interpersonal Relationship Management, Operational Delivery, Professional Etiquette, Team Management, Time Management, Work Collaboratively

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-18

Application Deadline: 2026-01-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.