Marmot Basin Jasper Alberta Rentals & Retail Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 45,000 - 55,000; Full time

Job summary

A prestigious resort in Jasper, Alberta is seeking a Rental & Retail Supervisor to oversee operations in the Rental Shop and Town Stores. The role involves supervising staff, managing inventory, and ensuring top-tier guest services. Candidates should have supervisory experience in retail or hospitality, be fluent in English, and possess knowledge of ski equipment. This position is critical for maintaining high service standards and operational efficiency.

Qualifications

• Fluent in English.
• Minimum 2 years of supervisory experience in retail or hospitality.
• Knowledge of ski/snowboard equipment and rental operations.

Responsibilities

• Supervise and mentor Rental & Retail Staff across all locations.
• Coordinate scheduling and shift planning for staffing levels.
• Oversee inventory control including ordering and loss prevention.
• Support the team in resolving guest concerns and troubleshooting.

Skills

Leadership

Customer Service

Inventory Management

Staff Scheduling

Sales Analysis

Tools

RTP

Inntopia

Aspenwear

Microsoft Excel

Google Workspace

Job description

Marmot Basin Jasper Alberta Rentals & Retail Supervisor

Position Summary: The Rental & Retail Supervisor oversees the day-to‑day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.

Key Responsibilities

• Supervise and mentor Rental & Retail Staff across all locations.
• Assist with onboarding, training, and performance reviews.
• Coordinate scheduling and shift planning to ensure adequate staffing levels.
• Foster a positive team culture with a focus on accountability, collaboration, and guest experience.
• Address and resolve staff performance issues and customer escalations professionally.
• Oversee daily payroll review and approval in collaboration with the Manager.
• Ensure smooth daily operations in the Rental Shop, Town Store, and on‑mountain retail spaces.
• Oversee inventory control: ordering, receiving, pricing, merchandising, and loss prevention.
• Monitor the use and maintenance of rental equipment and coordinate repair schedules.
• Ensure compliance with all safety protocols (WHMIS, WCB) and operational procedures.
• Optimize sales floor organization and product presentation in line with seasonal trends.
• Maintain high service standards and model exemplary guest interactions.
• Support the team in resolving guest concerns and troubleshooting transactions or bookings.
• Maintain accurate tracking of product movement, rentals, and inventory reports.
• Maintain and update documentation including SOPs, training manuals, and policy references.

Position Requirements

• English Fluency Level required for position.
• Minimum 2 years of supervisory experience in retail, rentals, or hospitality.
• Proficient in POS systems such as RTP, Inntopia, Aspenwear.
• Experience with inventory management, staff scheduling, and sales analysis.
• Ski/snowboard equipment knowledge and rental operations experience.
• Proficient with Microsoft Excel, Google Workspace, and team communication platforms.

How to Apply: Online