Marmot Basin Jasper AB Rentals & Retail Assistant Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned resort in Jasper seeks a Rental & Retail Assistant Supervisor. This full-time role involves supporting staff, overseeing rental operations, and ensuring exceptional guest service. Candidates should have supervisory experience and knowledge of retail systems. The role offers an hourly pay structure, with opportunities for growth in a dynamic environment.

Qualifications

• Experience in supervisory roles and guest services is essential.
• Ability to manage priorities in a fast-paced environment is required.
• Knowledge of RTP and retail systems is needed.

Responsibilities

• Supervise Rental & Retail staff and ensure compliance with policies.
• Oversee equipment rental processes and assist in inventory management.
• Manage operations of online store and fulfill customer inquiries.

Skills

Supervisory experience

Guest service skills

Cash handling experience

Strong leadership

Problem-solving under pressure

Education

Post-secondary education in tourism, retail, or business

Tools

RTP

Excel

Job description

Overview

The Rental & Retail Assistant Supervisor supports the Rental & Retail Department across multiple locations, including the Rental Shop, three Retail Stores, and Online operations. This role assists in day-to-day leadership, scheduling, training, staff supervision, and customer service. They serve as the acting supervisor when needed and are responsible for maintaining service standards, operational efficiency, and team morale throughout the season.

Position Details

• Location: Marmot Basin, Jasper, AB
• Reports To: Winter: Rental & Retail Supervisor, Manager, Director of Skiing; Summer: Rental & Retail Manager, Director of Skiing
• Employment Type: Full-Time, Year-Round; Seasonal (October–May, 5 days/week with potential for more)
• Job Type: Seasonal, Full-time
• Start Date: Sunday, June 1, 2025

Key Responsibilities

• Staff Supervision & Operations
  • Support scheduling, training, and daily supervision of Rental & Retail staff and Town Store Guest Service Agents
  • Enforce company policies, safety protocols (WHMIS, WCB), and workplace standards
  • Motivate and support team members; monitor mental and physical well-being
  • Conduct payroll reviews, support performance evaluations, and assist with shift planning
  • Delegate tasks and resolve staff or scheduling conflicts efficiently
• Rental & Retail Shop Duties
  • Supervise equipment rentals: fitting, safety checks, calibration, and returns
  • Handle guest transactions: cash, credit, Escape Cards, season passes
  • Process inventory: receiving, unpacking, pricing, and merchandising
  • Maintain product knowledge to support sales and assist guests
  • Use RTP and Inntopia for sales, bookings, and troubleshooting
  • Maintain cleanliness and organization; support health and safety compliance
  • Assist in the Repair Shop with basic ski/snowboard servicing and repairs
• Town Store & Guest Services
  • Book lessons, tours, and rentals; assist walk-in guests and respond to inquiries
  • Sell and process season passes, including applications and payment plans
  • Maintain stock of items including tickets, cleaning supplies, and stationary
  • Train staff on RTP system, retail sales, and guest services
• Online Store Management
  • Manage product listings, availability, pricing, and descriptions using Aspenwear and RTP
  • Oversee order fulfillment, shipping, and returns
  • Respond to customer inquiries and troubleshoot issues
  • Collaborate with marketing on online promotions and seasonal campaigns
  • Maintain policy documentation (returns, shipping, privacy)
• Sundog & Riding Stables Support
  • Provide detailed information about Sundog tours and Jasper Riding Stables activities
  • Book and coordinate trips, working with guides, vendors, and dispatch
  • Help set up the Riding Stables retail space: layout, signage, POS, and supplier relations
  • Source products aligned with the Stables brand and guest interests
  • Track inventory and analyze demand for retail expansion

Qualifications & Experience

• Post-secondary education in tourism, retail, or business (asset)
• Supervisory, guest service, and cash handling experience
• Knowledge of RTP, Excel, and retail or rental systems
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ski/snowboard instruction, rentals, or repair (asset)
• Business/finance experience and data entry proficiency (asset)

Key Attributes

• Strong leadership and communication skills
• Calm under pressure and quick to problem-solve
• Self-directed, observant, and willing to learn
• Trustworthy, organized, and guest-focused
• Interest in mountain sports and familiarity with Jasper National Park (asset)

Notes

Pay Type: Hourly