Manager, Public Education, Program Development & Analytics - Animal Services

City of Mississauga; Mississauga; On-site; CAD 97,000 - 131,000; Full time

Job summary

A municipal organization is seeking a Manager, Public Education, Program Development & Analytics for Animal Services. The role requires developing and leading a team to enhance animal welfare through community-first programs. The ideal candidate will have extensive experience in public programming, strong communication skills, and a focus on data-driven decision-making. This position offers an annual salary ranging from $97,831.00 to $130,442.00.

Qualifications

• 5–7 years of progressively responsible experience in public programming and community outreach.
• 5 years in a supervisory or leadership role.
• Strong knowledge of public outreach strategies.

Responsibilities

• Lead development of public education programs for various community segments.
• Design outreach campaigns for responsible pet ownership.
• Supervise and evaluate education and outreach staff.

Skills

Instructional design

Community outreach

Data analytics

Communication skills

Volunteer program management

Event coordination

Education

Post-secondary degree in Public Administration, Education, Communications, Animal Welfare or related field

Tools

MS Office

Digital engagement platforms

Social media tools

Job description

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Manager, Public Education, Program Development & Analytics - Animal Services

Req ID:27435
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 01/09/2026

Job Summary

Are you energized by developing and leading a talented, multidisciplinary team to deliver community-first programs that advance animal welfare and public safety? Reporting to the Manager, Animal Services, the Manager, Public Education, Program Development & Analytics will inspire and direct a passionate team of educators, outreach specialists and program developers to design, deliver and continuously improve public-facing programming, volunteer initiatives and community events. You will champion world‑class animal care and community service excellence by blending evidence‑based program design with strong stakeholder partnerships, creative communications and data‑driven decision making. This role balances hands‑on leadership with strategic influence—translating analytics into measurable impact across Field Services & Enforcement, Animal Care & Wellness and Regulatory & Client Operations while ensuring all programming is accessible, culturally relevant and aligned with municipal objectives.

What success looks like

• A high‑performing, engaged team delivering memorable education and outreach that increases responsible pet ownership, by‑law compliance and public safety.
• Programs and campaigns that are evidence‑informed, measurable and demonstrably aligned with enforcement and care priorities.
• Strong community and partner relationships that expand reach and create tangible outcomes for animals and residents.
• Innovative, accessible learning experiences (digital and in‑person) that set a new standard for municipal animal services education.

Duties and Responsibilities

• Lead development and execution of evidence‑informed public education programs for schools, youth, new pet owners and priority communities.
• Design and oversee outreach campaigns to increase awareness of licensing compliance, responsible pet ownership, humane animal care and the SCARF special needs fund.
• Supervise, coach and evaluate education, outreach and program development staff, setting performance goals and identifying training needs.
• Establish, manage and enhance volunteer programs supporting shelter enrichment, outreach and program delivery, including recruitment, supervision and recognition.
• Apply data insights and KPIs to measure program outcomes, adapt offerings and align initiatives with strategic priorities.
• Develop targeted education campaigns in response to enforcement data, incident trends and geographic hotspots to support Field Services.
• Collaborate with Animal Care & Wellness to produce public education on pet wellness, disease prevention and proper care.
• Identify and implement best practices, technologies and evidence‑based approaches for public engagement and education delivery.
• Produce outreach materials, learning tools and social media content in collaboration with the City’s Strategic Communications and Marketing teams that meet corporate branding and accessibility standards.
• Coordinate and lead public events including adoption drives, education fairs and Animal Services Week.
• Build and maintain partnerships with schools, community associations, NGOs, sponsors, and sector stakeholders to expand program reach.
• Serve as a primary spokesperson and media contact for MAS
• Prepare reports, presentations and briefings for senior management, Council and partner organizations; contribute to crisis communications when required.
• Manage program budgets, procurement and resource planning related to education and outreach initiatives.
• Ensure accessibility, inclusivity and cultural relevance across all educational content and delivery formats.
• Oversee integration of digital tools, in‑person learning and experiential outreach; pilot innovative program models and continuous improvement cycles.

Skills and Qualifications

• Post‑secondary degree or diploma in Public Administration, Education, Communications, Animal Welfare or a related field.
• 5–7 years of progressively responsible experience in public programming, community outreach or education services, including 5 years in a supervisory or leadership role.
• Strong knowledge of instructional design, adult education principles and public outreach strategies.
• Demonstrated experience using data and analytics to inform program design, measure outcomes and report to stakeholders.
• Proven experience in volunteer program management, fundraising, event coordination and community campaign delivery.
• Excellent verbal and written communication, presentation and media engagement skills.
• Highly developed interpersonal, partnership building and stakeholder engagement abilities.
• Experience working cross‑functionally with operational teams to align education with enforcement and service delivery.
• Proficiency with MS Office, digital engagement platforms and social media tools.
• Ability to manage budgets, procurement and vendor relationships.
• Satisfactory criminal record check required prior to employment.

Hourly Rate/Salary: $ 97,831.00 - $ 130,442.00
Hours of Work: 35
Work Location: Animal Services Centre
Department/Division/Section: CMS/Community Services Dept, CMS/Enforcement Division, Animal Services
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.